Sports direct returns

H_C

Hi all, 
I ordered a pair of shoes and socks online and paid for Next day delivery £6.99 on Thursday. This morning at 2am they sent me an email saying the shoes were no longer in  stock and they amended my order. I tried to cancel the order but their online form for cancellations wasnt working and didnt send, i did tweet their customer service page but that doesnt seem to be active anymore.
I have now received the item paying more for delivery than the actual item, i know the terms are the customer covers the cost of the return postage but can i get that back since their whole system seems to be a mess ? 
Thanks

Aylesbury_Duck

Probably not without a lot of grief.  Such are the perils of using Sports Direct.  How much work are you prepared to put in to get a few quid back?

H_C

Aylesbury_Duck said:

Probably not without a lot of grief.  Such are the perils of using Sports Direct.  How much work are you prepared to put in to get a few quid back?

Hmm looks like i'll be avoiding any online orders from them. It doesnt help that the socks come with a sticker that says 2 for £9 so i could have bought two packs for cheaper than i have paid. What if i try to negotiate with them to refund me the difference in cost of next day and normal delivery. 🤔

Aylesbury_Duck

You can try, but they don't have a good record for customer service.