Received parcel by mistake, Company want me to pay for packaging, help? [Resolved]

Benwood95

Hi, I made an order on amazon for a chair for work, and was sent a desk by the same company separately about 4 days before the delivery of the chair. Package matched my name but the company listed was not the one on my amazon order so I assumed it was sent to me legitimately. I was then informed via a surprise dpd parcel collection that it was sent in error.  I contacted the company about the issue and explained the table has been opened and assembled, and the unit is fairly sizeable. I asked for some packaging/reimbursement on packaging and was told because" The table shouldn't have been opened as you aware it was an incorrect product"
Should I have to pay to assist rectifying this? Should I have assumed the parcel was sent in mistake before opening it? Can I just refuse to pay for packaging? I'm very unsure about how to proceed with this. Any help is appriciated.

Alter_ego

Tell them to collect their property. Perhaps waive your normal storage charges.

Aylesbury_Duck

Benwood95 said:

Hi, I made an order on amazon for a chair for work, and was sent a desk by the same company separately about 4 days before the delivery of the chair. Package matched my name but the company listed was not the one on my amazon order so I assumed it was sent to me legitimately. I was then informed via a surprise dpd parcel collection that it was sent in error.  I contacted the company about the issue and explained the table has been opened and assembled, and the unit is fairly sizeable. I asked for some packaging/reimbursement on packaging and was told because" The table shouldn't have been opened as you aware it was an incorrect product"
Should I have to pay to assist rectifying this? Should I have assumed the parcel was sent in mistake before opening it? Can I just refuse to pay for packaging? I'm very unsure about how to proceed with this. Any help is appriciated.

Let me get this straight.  You ordered a chair, they sent a desk which you knew you didn't order but you went ahead and unpacked it, assembled it and presumably, are using it?

Of course you have an obligation to rectify your part in this!  They made a mistake but the desk isn't unsolicited goods.

Is this a wind-up?

Benwood95

Aylesbury_Duck said:

Benwood95 said:

Hi, I made an order on amazon for a chair for work, and was sent a desk by the same company separately about 4 days before the delivery of the chair. Package matched my name but the company listed was not the one on my amazon order so I assumed it was sent to me legitimately. I was then informed via a surprise dpd parcel collection that it was sent in error.  I contacted the company about the issue and explained the table has been opened and assembled, and the unit is fairly sizeable. I asked for some packaging/reimbursement on packaging and was told because" The table shouldn't have been opened as you aware it was an incorrect product"
Should I have to pay to assist rectifying this? Should I have assumed the parcel was sent in mistake before opening it? Can I just refuse to pay for packaging? I'm very unsure about how to proceed with this. Any help is appriciated.

Let me get this straight.  You ordered a chair, they sent a desk which you knew you didn't order but you went ahead and unpacked it, assembled it and presumably, are using it?

Of course you have an obligation to rectify your part in this!  They made a mistake but the desk isn't unsolicited goods.

Is this a wind-up?

It was assumed a family member had purchased it, I've recently been made WFH due to the pandemic and they had mentioned to me that they'd be buying a desk for me. After being informed of it being sent by mistake a week later, I've made contact to ensure it gets sent back, but I don't feel I should spend the £30 on packaging to send back something I had no idea wasn't intended for me. It came completely separately from my chair, not as a substitute or in addition to it, which is where the confusion hit after getting told it wasn't for me.

Aylesbury_Duck

Benwood95 said:

Aylesbury_Duck said:

Benwood95 said:

Hi, I made an order on amazon for a chair for work, and was sent a desk by the same company separately about 4 days before the delivery of the chair. Package matched my name but the company listed was not the one on my amazon order so I assumed it was sent to me legitimately. I was then informed via a surprise dpd parcel collection that it was sent in error.  I contacted the company about the issue and explained the table has been opened and assembled, and the unit is fairly sizeable. I asked for some packaging/reimbursement on packaging and was told because" The table shouldn't have been opened as you aware it was an incorrect product"
Should I have to pay to assist rectifying this? Should I have assumed the parcel was sent in mistake before opening it? Can I just refuse to pay for packaging? I'm very unsure about how to proceed with this. Any help is appriciated.

Let me get this straight.  You ordered a chair, they sent a desk which you knew you didn't order but you went ahead and unpacked it, assembled it and presumably, are using it?

Of course you have an obligation to rectify your part in this!  They made a mistake but the desk isn't unsolicited goods.

Is this a wind-up?

It was assumed a family member had purchased it, I've recently been made WFH due to the pandemic and they had mentioned to me that they'd be buying a desk for me. After being informed of it being sent by mistake a week later, I've made contact to ensure it gets sent back, but I don't feel I should spend the £30 on packaging to send back something I had no idea wasn't intended for me. It came completely separately from my chair, not as a substitute or in addition to it, which is where the confusion hit after getting told it wasn't for me.

That makes more sense, thanks for explaining and sorry I thought it might be a wind-up!

I think you have a responsibility to dismantle it (carefully) and package it up as best you can with whatever's left of the original packaging and then ask them to come and collect it.

Benwood95

Aylesbury_Duck said:

Benwood95 said:

Aylesbury_Duck said:

Benwood95 said:

Hi, I made an order on amazon for a chair for work, and was sent a desk by the same company separately about 4 days before the delivery of the chair. Package matched my name but the company listed was not the one on my amazon order so I assumed it was sent to me legitimately. I was then informed via a surprise dpd parcel collection that it was sent in error.  I contacted the company about the issue and explained the table has been opened and assembled, and the unit is fairly sizeable. I asked for some packaging/reimbursement on packaging and was told because" The table shouldn't have been opened as you aware it was an incorrect product"
Should I have to pay to assist rectifying this? Should I have assumed the parcel was sent in mistake before opening it? Can I just refuse to pay for packaging? I'm very unsure about how to proceed with this. Any help is appriciated.

Let me get this straight.  You ordered a chair, they sent a desk which you knew you didn't order but you went ahead and unpacked it, assembled it and presumably, are using it?

Of course you have an obligation to rectify your part in this!  They made a mistake but the desk isn't unsolicited goods.

Is this a wind-up?

It was assumed a family member had purchased it, I've recently been made WFH due to the pandemic and they had mentioned to me that they'd be buying a desk for me. After being informed of it being sent by mistake a week later, I've made contact to ensure it gets sent back, but I don't feel I should spend the £30 on packaging to send back something I had no idea wasn't intended for me. It came completely separately from my chair, not as a substitute or in addition to it, which is where the confusion hit after getting told it wasn't for me.

That makes more sense, thanks for explaining and sorry I thought it might be a wind-up!

I think you have a responsibility to dismantle it (carefully) and package it up as best you can with whatever's left of the original packaging and then ask them to come and collect it.

They've said they're are happy to collect it, the issue I have I do not have the original packaging at hand.so Would have to be £30 + on packaging and I asked for some assistance from the company but the response of "I am afraid we can't reimburse you the box cost. The table shouldn't have been opened as you aware it was an incorrect product"  has upset me a fair bit. I feel like I'm getting scammed. Just want to try to get some reals over feels to ensure I'm not being silly about this.

Aylesbury_Duck

"reals over feels"    Never heard that before.  I'm getting old.

Aylesbury_Duck

In all honesty I'm not sure where you stand, I can see both sides to this but on balance I think you have a moral duty (and perhaps a legal one) to do as they ask.  You opened, assembled and used a product you assumed had been bought for you but didn't check that was the case at any stage.  To compound it you threw away the packaging.  Did you not check the delivery note to discover who bought it and why?

pallyman

So tell your family members you have got this table by mistake and they can give you the money for it and pay for the table with that.No need to send it back then and no postage.

the_lunatic_is_in_my_head

It appears to have been a business transaction so consumer rights won't apply but if you like the desk and have a family member offering to pay for it I'd make the company an offer.

They won't want to deal with a return and have a desk that's been assembled and repacked stuck in the corner of a warehouse so would hopefully accept a reasonable offer. 

Lip_Stick

Mickey666 said:

Why should the company have to pay for your confusion?

Because the dozy store sent it to the wrong person in the first place.

the_lunatic_is_in_my_head said:

It appears to have been a business transaction so consumer rights won't apply but if you like the desk and have a family member offering to pay for it I'd make the company an offer.

They won't want to deal with a return and have a desk that's been assembled and repacked stuck in the corner of a warehouse so would hopefully accept a reasonable offer. 

No transaction took place for the table though? Anyway, unless the business belongs to the OP where he is working from home, then it won't be a business to business transaction surely?