Received parcel by mistake, Company want me to pay for packaging, help? [Resolved]

the_lunatic_is_in_my_head

Lip_Stick said:

the_lunatic_is_in_my_head said:

It appears to have been a business transaction so consumer rights won't apply but if you like the desk and have a family member offering to pay for it I'd make the company an offer.

They won't want to deal with a return and have a desk that's been assembled and repacked stuck in the corner of a warehouse so would hopefully accept a reasonable offer. 

No transaction took place for the table though? Anyway, unless the business belongs to the OP where he is working from home, then it won't be a business to business transaction surely? 

A transaction took place for the chair, it appears the company sent a chair plus a table as well in error so the extra goods are not unsolicited but there's a responsibility to take care of the goods and see they are restored. 

Your second point may be fair (now realising WFH means working from home!)

Benwood95

the_lunatic_is_in_my_head said:

Lip_Stick said:

the_lunatic_is_in_my_head said:

It appears to have been a business transaction so consumer rights won't apply but if you like the desk and have a family member offering to pay for it I'd make the company an offer.

They won't want to deal with a return and have a desk that's been assembled and repacked stuck in the corner of a warehouse so would hopefully accept a reasonable offer. 

No transaction took place for the table though? Anyway, unless the business belongs to the OP where he is working from home, then it won't be a business to business transaction surely? 

A transaction took place for the chair, it appears the company sent a chair plus a table as well in error so the extra goods are not unsolicited but there's a responsibility to take care of the goods and see they are restored. 

Your second point may be fair (now realising WFH means working from home!)

Aye, WFH cause of the office shut down, annoyingly a desk would have been real nice right about now, kitchen table is getting a bit tiresome. Asking about offers for the table just for the path of least resistance, if not then standing outside tescos asking for cardboard boxes might be the next best bet.

Benwood95

Mickey666 said:

Lip_Stick said:

Mickey666 said:

Why should the company have to pay for your confusion?

Because the dozy store sent it to the wrong person in the first place.

But the dozy recipient didn't check it was actually for him before opening it, assembling it and discarding all the packaging.

So there are two mistakes here . . . perhaps they should share the costs incurred?

Actually, I like the previous suggestion of making an offer for the table anyway.  At least that would be a win:wins situation - the company saves the costs of recovering and restocking and the OP gets a table they wanted anyway but at a discounted price.

The parcel was addressed to me, but yeah hindsight would have been to keep the packaging around anyway. 

[Deleted User]

Benwood95 said:

The parcel was addressed to me, but yeah hindsight would have been to keep the packaging around anyway. 

You need to realise that, although this was not your  error initially, you share part of the blame for assuming something you never ordered must be a gift and then going on to open and assemble the item without first checking your assumption was correct. 

The fact that it was addressed to you does not make it any less an error, nor did it give you any extra entitlement to do as you pleased with it. 

Since you disposed of packaging that was not your property, it's plainly your responsibility to replace it. 

Aside from all that, asking them how much they'll accept for you to keep the table might well lead to an acceptable solution  for both parties...

the_lunatic_is_in_my_head

Benwood95 said:

the_lunatic_is_in_my_head said:

Lip_Stick said:

the_lunatic_is_in_my_head said:

It appears to have been a business transaction so consumer rights won't apply but if you like the desk and have a family member offering to pay for it I'd make the company an offer.

They won't want to deal with a return and have a desk that's been assembled and repacked stuck in the corner of a warehouse so would hopefully accept a reasonable offer. 

No transaction took place for the table though? Anyway, unless the business belongs to the OP where he is working from home, then it won't be a business to business transaction surely? 

A transaction took place for the chair, it appears the company sent a chair plus a table as well in error so the extra goods are not unsolicited but there's a responsibility to take care of the goods and see they are restored. 

Your second point may be fair (now realising WFH means working from home!)

Aye, WFH cause of the office shut down, annoyingly a desk would have been real nice right about now, kitchen table is getting a bit tiresome. Asking about offers for the table just for the path of least resistance, if not then standing outside tescos asking for cardboard boxes might be the next best bet.

Worth a note it's generally expected for a party to mitigate their loses when using the small claims process and not accepting a fair offer might weaken their position. 

Their cost price minus the collection and a perhaps a bit extra as it was their error would be fair IMHO.  

Zandoni

I'd be inclined to contact them and explain that they sent the parcel in error and you thought it was a present from a family member as you are having to work at home.

You can also point out that unfortunately you have disposed of the packaging as you should during this crisis, then ask them when and if they want to collect it. Personally I wouldn't offer to pay for the packaging myself.

[Deleted User]

Zandoni said:

I'd be inclined to contact them and explain that they sent the parcel in error and you thought it was a present from a family member as you are having to work at home.

You can also point out that unfortunately you have disposed of the packaging as you should during this crisis, 

Why should packaging be "disposed of" during the crisis?  It's not a health hazard. 

If anything, holding on to such recycling would have  helped  relieve the extra strain  on waste collection services. 

In addition, you do realise that the Op has already been in contact with the company and they have already refused to provide additional packaging which the Op has costed at £30? No point advising him to do what he's already done!

sheramber

You say first  the company you ordered the desk from sent a desk, but them you say the company  name was not the one you ordered the chair from.
  How did they get your name and address?

[Deleted User]

sheramber said:

You say first  the company you ordered the desk from sent a desk, but them you say the company  name was not the one you ordered the chair from.

First sentence of post #1 of this thread:

"I made an order on amazon for a chair for work, and was sent a desk by the same company  separately about 4 days before the delivery of the chair."

I agree some clarity needs to be provided about the subsequent statement, though;

"Package matched my name but the company listed was not the one on my Amazon order so I assumed it was sent to me legitimately."

Zandoni

Moneyineptitude said:

Zandoni said:

I'd be inclined to contact them and explain that they sent the parcel in error and you thought it was a present from a family member as you are having to work at home.

You can also point out that unfortunately you have disposed of the packaging as you should during this crisis, 

Why should packaging be "disposed of" during the crisis?  It's not a health hazard. 

If anything, holding on to such recycling would have  helped  relieve the extra strain  on waste collection services. 

In addition, you do realise that the Op has already been in contact with the company and they have already refused to provide additional packaging which the Op has costed at £30? No point advising him to do what he's already done!

I recycle all outer packaging at the moment because it could be contaminated with Covid 19, its common sense. Also I know they have refused to provide the specialised  packaging, so I'd simply not return it until they do.