Refund of Deposits

Cheryl2812

Hi , my son’s football team have booked and paid for a tournament to Alton Towers early May bank holiday weekend, obviously the trip has been cancelled and we have been advised we will get a refund of moneys paid however we won’t get our deposits back! Instead we will get a credit note to use for upto 24 months to enable us to book again next year.  I have queried this with the company as next year the team will not be the same or may even fold. The company have told me they do not have enough money to pay back everything we have paid to them because they have organised events and paid out salaries. The reason we are getting a credit note is because this is ABTOT protected. Please advise as I believe we should be entitled to a full refund of all moneys paid. Thanks in advance 

mattyprice4004

Sounds fair enough - either force them to refund and risk them going under, so your son has no football team or take the option of next year. 

What you're entitled to and what is reasonable / moral is very different at the moment; it's best to cut organisations that don't have much money and are likely to go under if people start 'turning the screws' some slack. 

Manxman_in_exile

I don't think it's the football club that doesn't want to refund - it's Alton towers (or the company organising the tournament).  Or at least that's how I read it.

Aylesbury_Duck

If I've understood correctly then yes, you are entitled to a refund.  However, it sounds as if they are unable to provide it.  Your options are therefore to accept the credit or take legal action.  Legal action will take many months and if the company is being truthful, they may not be able to pay even if you win.

ThumbRemote

It appears you can get a refund, but in a years time. See point 3 of https://www.abtot.com/coronavirus-advice-for-abtot-members-customers/
Not exactly what you want, but at least you should get the money back eventually.