Returning items to Debenhams

sarahello

Hello, I bought a couple of dresses from Debenhams online in different sizes (they're not cheap) and was planning on returning them as they did not fit. With news that they are going into administration I'm not sure whether I can return the items and my worry is if I did send them Debenhams would then not be able to give me a refund so I wouldn't have the money or the dresses. Am I still able to return and how risky do you think this is? Thanks for your help. I've tried looking for advice online but it seems to mainly be about purchasing items....

comeandgo

They will still be trading while in administration.  I think it's fine to post them.  I have some items to go back too but am waiting for the shops to open as the postage to return would be quite expensive.

born_again

Make sure you can prove receipt by them. many retailer use 3rd parties to handle online orders. If they do not get paid then any goods may not get refunded.

neilmcl

They're not in "full" administration and their online store is operating as normal.

Pollycat

There is information on their website about administration and returns.

Recent Media Coverage

You may have seen recent news reports about Debenhams. We'd like to reassure you that we're continuing to trade as usual. We're still taking & delivering orders. We're still accepting Gift Card payments & processing online returns.

They also say this about returns:

Returns

To help at this uncertain time, we've extended our returns policy. We'll now be accepting late returns up to 14 days after stores re-open. This applies to items bought in store or online and is subject to our usual exceptions.

 

If you've sent an online purchase back to us for a refund, this should be processed in the usual timeframe and you'll receive an email to confirm this has been actioned.

photome

comeandgo said:

They will still be trading while in administration.  I think it's fine to post them.  I have some items to go back too but am waiting for the shops to open as the postage to return would be quite expensive.

If they re open.  I wouldn’t be sure that they will

JJ_Egan

They have just gone into administration .

DoaM

JJ_Egan said:

They have just gone into administration .

OP said that when starting this thread.

cymruchris

They aren't going into 'administration for shut down' - they are going into the backdoor administration that allows them to write off their debts - buy the company back - and start afresh from a better footing. They are currently trading normally online - returns are permitted - refunds will be given. Once the stores are open again - refunds can also be made there. There is a chance that a small number of branches may not re-open as part of the administration process - they might decide to let go of any stores that are making significant losses - but on the whole - the majority of stores will re-open once the time is right. 

Pollycat

The information on debenhams website is the same as I posted above on 8th April 08:51:

Our online business is running as usual. For more information & our latest updates please click here

eddddy

It is 'Debenhams plc' that has gone into administration.

It's 'Debenhams Retail Ltd' that operate the online website and shops - so that's who your contract is with - and they are not in administration.

So there is no change to your contractual rights or consumer rights - including your rights to return/refund.

(If 'Debenhams Retail Ltd' goes into administration the situation would be different.)

Some info (follow the link and scroll down) :  https://ir.debenhams.com/