Current conditions with Mail Order companies

workingboy

With the current conditions, Mail order deliveries and Postal are made without any contact between us.
Mail order/parcel delivery to the doorstep is left without signatures etc., just ringing the bell to let you know its left at your door.
So a Mail order company has made a mistake with my order and has been shipped.
They tell me not accept or not sign for the delivery etc. so it will be returned to them.
Where do I stand if the delivery is made without my signature or its left on my doorstep etc.

shaun_from_Africa

If that happens, just take the item in and then contact the retailer and advise them of what has happened and ask them to either arrange for another courier to collect the goods or if you are able to get to a post office, ask for a prepaid label for the return.

davidmcn

Depending on the courier (and possibly the type of service) I think they're at least checking that you're answering the door to pick up the parcel, not just dumping the parcel and running.

workingboy

davidmcn said:

I think they're at least checking that you're answering the door to pick up the parcel, not just dumping the parcel and running.

Some don't wait for you to answer, they leave the delivery at the doorstep and gone.

davidmcn

Well, I suggest you find out what the practice is of the particular courier in question. Are you likely to miss them turning up?

born_again

davidmcn said:

Depending on the courier (and possibly the type of service) I think they're at least checking that you're answering the door to pick up the parcel, not just dumping the parcel and running.

If it's a signed for delivery they do.
DPD also take a picture of the item. He even had my feet in the picture The driver was very happy. No traffic = speedy rounds (less business deliveries) & more home deliveries = More £££ for him. Silver cloud for some.

J_B

born_again said:

davidmcn said:

Depending on the courier (and possibly the type of service) I think they're at least checking that you're answering the door to pick up the parcel, not just dumping the parcel and running.

If it's a signed for delivery they do.
DPD also take a picture of the item. He even had my feet in the picture The driver was very happy. No traffic = speedy rounds (less business deliveries) & more home deliveries = More £££ for him. Silver cloud for some.

Indeed

Had a DPD delivery booked for today - I knew that we may not be home (daily exercise) so I ticked the box saying 'leave in a safe place'. Turns out that we were still at home but busy on a zoom conference but they still insisted on knocking at the door for my photo!!!