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What are my rights on cancellations and processing fees?
cupid07
Posts: 135 Forumite
Hi everyone, I made an online order 2 weeks ago and was initially told (automated reply) that the items would be with me within 7 days. After 7 days I emailed again and this time told delivery would be within 10 days (automated reply), 10 days arrives and I email again and this time I'm told 14 days. Well 14 days has come today and nothing. I would like to now cancel my order but can see in the T&Cs they are charging a processing fee for all cancelled orders. If I cancel my order and they try to charge me this fee, can I try to recover it based on the premise they have failed to deliver within the time frame specified on a number of occasions?
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Comments
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Was the retailer UK or EU based? and did you make the purchase as a consumer rather than as a business?0
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They are UK based and i'm just a consumer.shaun_from_Africa said:Was the retailer UK or EU based? and did you make the purchase as a consumer rather than as a business?0 -
Then they're obliged to refund in full per the Consumer Contracts Regulations.cupid07 said:
They are UK based and i'm just a consumer.shaun_from_Africa said:Was the retailer UK or EU based? and did you make the purchase as a consumer rather than as a business?
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Are you sure they are A UK and not using a .UK email address?0
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Why did you start a new thread about (what I presume to be) the exact same issue?
https://forums.moneysavingexpert.com/discussion/6127445/cancelled-items-rights-and-items-still-being-delivered
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Its not about the same issue? this is about cancellation fees? The other is about cancellation rights before dispatch?DoaM said:Why did you start a new thread about (what I presume to be) the exact same issue?
https://forums.moneysavingexpert.com/discussion/6127445/cancelled-items-rights-and-items-still-being-delivered0 -
Is it the same transaction? If yes then it's the same topic and should be in the same thread.0
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