Groupon voucher

jodiehardy

Hi, please could you help me, I purchased a Groupon for afternoon tea for Monday 12 April 2020, as this can not happen due to the coronavirus lockdown I asked for a refund. Groupon are refusing to give me my money back in cash and are only offering me Groupon credit. Is there any thing I can do about this? 

Aylesbury_Duck

In short, no. Groupon have fulfilled their contract with you and supplied the voucher you paid for. You didn't buy afternoon tea from them. This is one of the problems of using vouchers in many situations.  You introduce an intermediary which means you have no consumer rights with the actual service provider. 

born_again

Wonder how many more groupon thread are going to come..

Above is correct.

silvasands

It`s about time things altered regarding companies like Groupon .Many people buy  the vouchers  and yes, it`s usually a discount on the normal prices..but the purchaser does take a risk..on quality, size etc.  Restaurants and hotels place themselves on voucher sites to fill their rooms/tables and not purely for altruistic ideals..as one person appears to imply when answering a Groupon complaint.
It`s certainly not obvious that one has to accept a credit and there will not be an offer of a cash refund when things, `go wrong`...as with the Coronavirus and the fact that vouchers can`t be used because the places are in lockdown. You buy the service of the hotel or restaurant etc.You can`t use them because they aren`t open. Refund the money or give a credit. I`ve taken one credit this week but I`d rather like a refund for the second voucher. I buy a lot on Groupon and I for one, am NOT happy at being told I can`t have a refund. Give me the choice, please.

Aylesbury_Duck

Don't use them if you don't like their terms of business. Pay by cash or card and get more flexibility with your rights.  

They're cheap for a reason.  They'll only change if people learn to resist a "bargain".

Lornagalbraith

Aylesbury_Duck said:

In short, no. Groupon have fulfilled their contract with you and supplied the voucher you paid for. You didn't buy afternoon tea from them. This is one of the problems of using vouchers in many situations.  You introduce an intermediary which means you have no consumer rights with the actual service provider. 

I have had the same reply from groupon. I purchased 2 x O2 roof walks for my nephews birthdays. They were booked in for the walk just as lockdown started, the vouchers have now expired.  Groupon have replied to me basically saying ‘tough’! I merely wanted to extend the time limit, didn’t even ask for a refund. 

I will NEVER buy from groupon again. 

sheramber

Lornagalbraith said:

Aylesbury_Duck said:

In short, no. Groupon have fulfilled their contract with you and supplied the voucher you paid for. You didn't buy afternoon tea from them. This is one of the problems of using vouchers in many situations.  You introduce an intermediary which means you have no consumer rights with the actual service provider. 

I have had the same reply from groupon. I purchased 2 x O2 roof walks for my nephews birthdays. They were booked in for the walk just as lockdown started, the vouchers have now expired.  Groupon have replied to me basically saying ‘tough’! I merely wanted to extend the time limit, didn’t even ask for a refund. 

I will NEVER buy from groupon again. 

Have you asked O2  about rescheduling
https://www.theo2.co.uk/up-at-the-o2/climb