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Very, customer service.
Sorry new to the site so hope I'm using it correctly! I have had a wardrobe delivered by very and it's faulty. I've tried making contact with their customer services team but they have nobody available on the phones and they've taken their email details off the website. I've been in contact with them through Facebook and…
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Groupon goods global
Hi there looking for advice please. I conducted a direct purchase on groupon with 'groupon goods global'. On the 5 day I wanted to cancel. A conversation with them informed me that the goods were not actually available. So whilst I understand me not wanting the item could perhaps result in being given groupon credits. Can…
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Debenhams reward vouchers
Hello. I have been saving up these vouchers for an aftershave and have £32 but they expire 13/04/2020. The Debenhams store is closed for CV19 and they are instore only. Do you think it likely Debenhams will accept these after expiration? They are issued by the Debenhams Mastercard. Many thanks for any thoughts.
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Son has racked up huge bill on Amazon purchasing in game transactions
HELP???? My dad rang me last night to say my son has managed to make in-game transactions on his Amazon Account (via his tablet) in excess of £600 since December. Includes several £99.99 transactions for "Golden Gems vase" and several £37.86 purchases for Minecraft 50. Amazon is a nightmare. I've contacted them (via my…
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Incorrect item from CEX
Hi all Just wondering what my rights are with an online order from CEX. I ordered 2 box sets from CEX those of gundam seed destiny. What arrived was gundam seed that was sold as gundam seed destiny. They even had the order tickets as gundam seed destiny on the gundam seed boxes. Now according to the website in order to…
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Stop checks while driving
For future reference purpose if you get stopped by cops while driving home from work or shopping or gp etc.. what are your legal rights?If you going to answer please show link to the reference source and do an A/B answer where A is normal everyday and B is during UK lockdown.I have checked various sources of information…
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has anyone else been scammed by Market sellers on amazon? advice appreciated...........
This has happened to me once before except I had forgotten until now........has anyone else been scammed by Amazon? Now that they are not answering their phones there is no recourse by third party sellers on amazon. This happened to me once before and I was only able to resolve the issue by speaking to a customer service…
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Disputed invoice and DCA.
I have had a letter from a DCA regarding an unpaid invoice to a builder. The invoice from the builder was only dated the 27th March. The reason I have not paid the invoice is because of a dispute regarding time worked etc. No contract or payment terms have ever been discussed with the builder. The DCA have added a fee on,…
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Getting Refund/Exchange Fridge Bought online
We bought a new fridge freezer which was delivered last week. Having just taken it out and inspected in ( 8 days later) there's a bash in the back meaning the coils are bent and there's a bash in the fridge. Their website says 'It is your responsibility to check your goods upon delivery for shortages or damage and to make…
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Childcare help
Evening all, Our child minder has just literally this very moment) served us written notice advising as of the first week of may she is no longer going to look after our child, she told us she is changing careers. This is fine she can do what she wants. However, due to the current covid-19 situation my wife has been put on…
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Policy on electrical equipment
I pay monthly to insure my appliances including my washing machine. We are key workers the washing machine has broke and they aren't interested due to coronavirus and would only come out if it was an issue with a cooker. Am I waiting my money on policies they cant cover ??
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Am I able to cancel my "custom made order" even though i haven't received it yet.
I placed an order for wardrobes with Made.com in January on the internet. They claim that these are custom made wardrobes but they are a standard size that they sell on there website. There policy states; CUSTOM
MADE PRODUCT POLICY Custom MADE Cancellations With our Custom MADE products, your 14 days to cancel starts from…
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Delivery didnt arrive - no email, no answer on the phone
I placed an order online with Wickes over 2 weeks ago, paid by debit card (as i usually do with Wickes) and it was due delivery on Monday. It didnt arrive, which is kind of expected given the current climate, and I'm not urgent for it anyway. I emailed politely asking if it had been rescheduled so someone is home to…
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Sports Direct
Serious issue when cancelling gym membership with Sports Direct! Sports Direct took money from my account after I cancelled my membership (I was on an contract that did not require notice). After waiting a month for my complaint to be responded to, I phoned multiple times in one week and had several very frustrating…
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Damaged delivery
Hi I’m wondering if someone can help.I brought an antique wood burner and arranged the collection for it myself the item was damaged during transit beyond repair . I have pictures from the seller before collection and on receipt of delivery. the delivery company offered free insurance per KG so I thought I was well covered…
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VWFS Lease Cancelled Collections
Ive
had a lease car with VWFS for the past few years, and as the agreement was
approaching the end, I looked for another vehicle to replace it, and placed an
order; I have since received the new vehicle and all is ok with that side. While
waiting for the new vehicle I contacted VWFS for a settlement figure to end…
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Goods not received
I ordered and paid for an item costing £80. The courier says it was delivered but I haven’t received it. What can I do?
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Company refusing to honour warranty
I bought a motherboard back in 2017 from alza.co.uk, but it has developed a fault. I filed a claim with them just before the warranty expired, but haven't been able to mail them the faulty hardware due to being in isolation. They are refusing to honour the warranty, saying that the motherboard is *now* out of warranty (and…
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Groupon vouchers
I purchased a hotel booking using a groupon voucher, but had to cancel due to COVID 19. Groupon is offering a credit voucher for the cancellation saying they are unable to refund cash. I am not interested in the credit voucher as I bought it for an event which has been cancelled and not postponed. I paid with a credit card…
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Golf club breaching Consumer Rights Act?
Hi, I’m a member of a golf club who, like all others, have closed down due to the Coronavirus. Yesterday they announced an offer for members to cancel, effective immediately. However, they only applied this to members who pay by direct debit. I paid in advance and they are refusing to refund. Essentially, keeping my money…
