Company refusing to honour warranty

mx21

I bought a motherboard back in 2017 from alza.co.uk, but it has developed a fault.

I filed a claim with them just before the warranty expired, but haven't been able to mail them the faulty hardware due to being in isolation. They are refusing to honour the warranty, saying that the motherboard is *now* out of warranty (and just rephrasing this answer over and over). Because I filed the RMA claim while the warranty was valid, should they not have to honour it? I checked their claims T&Cs and there's no time limit to posting faulty hardware back.

If anyone can give me any further advice or tell me if I'm SOL, I'd really appreciate it. In case it's relevant, I'm in England.

Thank you.

twhitehousescat

Alza.cz a.s.
Jankovcova 1522/53
170 00 Prague 7 – Holešovice
Czech Republic

Commercial ID No: 27082440
VAT registration No: CZ27082440    

Registered at the Registration Court in Prague under Section B, insert 8573

mx21

Bump. Any advice is very welcome!

Aylesbury_Duck

I can't see how you're going to be able to force a Czech-based business to honour their warranty.  None of the U.K. consumer rights or legal mechanisms are applicable.