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Can I have my name removed from business database
I recently bought a product I needed from Kartcher, power washers. One of their terms and conditions was that I agreed to them sharing my information with other companies. Only I needed the product I would not have agreed to that condition. It seemed to be my age they were after Can I contact them and tell them to remove…
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Caravan site fees
What rights do I have as a consumer. I recently purchased a static caravan and have just paid the site fees for a 12 months period only 3 weeks ago. Payment was due by 7th March 2020. There has been an enforced closure of the site due to COVID-19 and so unable to use as with all parks. How do van owners go about claiming…
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Paid for Gym membership, gym goes into insolvency
Hi, I paid up front for a gym membership using my debit card. I didn’t use this membership because of Covid 19 restrictions. Now the gym has gone into insolvency. Is there a means of getting my money back?
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Company refuse to refund deposit
on 26 February we paid £1900 deposit for our drive and patio to be redone expecting the work to be carried out early May. On 23 March the company notified us it was closed indefinitely due to Coronavirus with no prospect of the work being done on the foreseeable future. We are uncomfortable having this amount of money in…
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What is the connection between bank share prices falling and the bank guarantee of customers money?
Lloyds bank shares are at 28p today - what happens to customers funds if the share price collapses altogether?
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Lombok in administration, what are my rights?
I purchased a dining table for £816 from Lombok back in November 2019 with a delivery date in 14 weeks. 14 weeks pass and nothing so I contact Lombok and get told mid March. Mid March comes and nothing arrives so I again contact Lombok only to be told early April. Today I tried to go on their website and see that it’s down…
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Letter before action advice sought please
Evening I ordered an item from for less than £100 an online company in February and it didnt arrive. I have tried through email/facebook and trustpilot to get them to resolve this but they keep stalling. Only after I mentioned the possibility of court action on the businesses facebook page did I get any quick and proper…
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Groupon refund!
Hi all, this is is my first post on MSE so I hope I have done this correctly. I have a issue with groupon who are totally ignorant to the facts of what I am telling them about a purchase I made a while back for a break away on holiday but due to the covid19 outbreak the hotel is shut and as we all know airports are closed.…
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Activity superstore
I purchased a activity voucher from morrisons for activity warehouse and can not use it for its intended purpose due to present circumstances. I have asked for refund and they have refused and said I can use it later when everything is back to normal. Is this acceptable the company rep was condescending and couldnt care…
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Parcel delivery rights - requested to be left in a safe place...
We have recently send a high value parcel to a customer who claims that this has not been delivered We contacted DPD our regular courier who advised us that the goods had been delivered and as no one was available to sign it was left in a safe place as per the instructions on our customer's DPD app. A PUSH notofication was…
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Blind company enters liquidation but have finance with 3rd party
I have found out that the company due to fit my blinds in June has gone into liquidation today. So far I have paid a deposit on direct debit card about £104 and the 1st payment of a finance agreement with omniport for £104. Within the credit agreement it states the following....…
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Groupon refuses refund after they cancelled!
I booked a hotel and spa through Groupon and the hotel emailed to say it was cancelled due to COVID rules. Groupon refuses to refund me the money and offered me only “credits” - surely this is illegal? Can I take action? I didn’t pay in credits I paid in cash, and their merchant cancelled! Does anybody know? Don’t trust…
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Returns Delayed by virus pandemic
Hi all Looking for advice. I ordered flooring from an online store on March 7th with a 14 day return policy. Work on the room in question was delayed by Corona and now that we are progressing the flooring is unsuitable. The 14 day return policy has expired but it only took this long due to the national situation. The store…
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cancelled show
can i get a refund on cancelled show tickets ATG only offering credit for another show
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Uber Eats - what should I do
Last week I ordered McDonalds via Uber Eats for our whole office (this was on the last day McDonalds were open.) I had a 50% off coupon from Uber Eats which I applied - it didn't seem to take so I applied it again and it said "this coupon has already been applied." On delivery one item was missing and the 50% off had not…
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Storage facilities
my personal belongings have been in storage whilst I am home hunting. The company following government guidelines have stopped access to the units for the time being. Are they still able to charge the monthly fee with no staff being there and no access? Thank you
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Furniture in storage during lockdown
Hello there, my mum is having her bungalow redecorated and modernised so she had put all her furniture in storage. All the furniture was due back out of storage on 6th April but due to the lockdown the company has said it will have to stay in storage until 29th April and have sent her a bill for £288 for this period . What…
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Online store still selling despite no contact method
Hello, looking for some advice on this one. I bought something from a store (Logitech) online and no longer want the item I bought. It's unopened and wish to send it back for a refund within the 14 day window. However, due to the COVID thing going on, they have closed their phone lines. Their website documentation still…
