Online store still selling despite no contact method

Cantisque

Hello, looking for some advice on this one.
I bought something from a store (Logitech) online and no longer want the item I bought. It's unopened and wish to send it back for a refund within the 14 day window.
However, due to the COVID thing going on, they have closed their phone lines. Their website documentation still says that requests for refunds must be arranged by phone. How do I go about starting the refund process if a seller has no working refund process in place?
I paid through PayPal in £GBP to an Irish-based firm.

Hasbeen

Can you not return item using the online return facility?

https://buy.logitech.com/store?Action=DisplayReturnAndCancellationsPage&Env=BASE&SiteID=logib2c

neilmcl

Cantisque said:

Hello, looking for some advice on this one.
I bought something from a store (Logitech) online and no longer want the item I bought. It's unopened and wish to send it back for a refund within the 14 day window.
However, due to the COVID thing going on, they have closed their phone lines. Their website documentation still says that requests for refunds must be arranged by phone. How do I go about starting the refund process if a seller has no working refund process in place?
I paid through PayPal in £GBP to an Irish-based firm.

Does it?

https://support.logi.com/hc/en-us/articles/360023351733

Cantisque

Hasbeen said:

Can you not return item using the online return facility?

I don't see an online return facility. On that link, it sends me to their general support homepage. Clicking the Orders/Returns/Refunds option just takes me back to that original place and forms an endless loop.

neilmcl said:

Cantisque said:

Hello, looking for some advice on this one.
I bought something from a store (Logitech) online and no longer want the item I bought. It's unopened and wish to send it back for a refund within the 14 day window.
However, due to the COVID thing going on, they have closed their phone lines. Their website documentation still says that requests for refunds must be arranged by phone. How do I go about starting the refund process if a seller has no working refund process in place?
I paid through PayPal in £GBP to an Irish-based firm.

Does it?

You're looking at the US site, I'm using the UK site.

[Deleted User]

https://www.logitech.com/en-gb

The UK site has a link to the return policy which gives an email contact. 

https://buy.logitech.com/store?Action=DisplayReturnAndCancellationsPage&Env=BASE&Locale=en_GB&SiteID=logieu&p_d_mrkr=1

Even if not actioned, at least you will have evidence of starting the returns process.

neilmcl

Cantisque said:

Hasbeen said:

Can you not return item using the online return facility?

I don't see an online return facility. On that link, it sends me to their general support homepage. Clicking the Orders/Returns/Refunds option just takes me back to that original place and forms an endless loop.

neilmcl said:

Cantisque said:

Hello, looking for some advice on this one.
I bought something from a store (Logitech) online and no longer want the item I bought. It's unopened and wish to send it back for a refund within the 14 day window.
However, due to the COVID thing going on, they have closed their phone lines. Their website documentation still says that requests for refunds must be arranged by phone. How do I go about starting the refund process if a seller has no working refund process in place?
I paid through PayPal in £GBP to an Irish-based firm.

Does it?

You're looking at the US site, I'm using the UK site.

That link comes directly off the UK site.

davidmcn

neilmcl said:

Cantisque said:

Hasbeen said:

Can you not return item using the online return facility?

I don't see an online return facility. On that link, it sends me to their general support homepage. Clicking the Orders/Returns/Refunds option just takes me back to that original place and forms an endless loop.

neilmcl said:

Cantisque said:

Hello, looking for some advice on this one.
I bought something from a store (Logitech) online and no longer want the item I bought. It's unopened and wish to send it back for a refund within the 14 day window.
However, due to the COVID thing going on, they have closed their phone lines. Their website documentation still says that requests for refunds must be arranged by phone. How do I go about starting the refund process if a seller has no working refund process in place?
I paid through PayPal in £GBP to an Irish-based firm.

Does it?

You're looking at the US site, I'm using the UK site.

That link comes directly off the UK site.

It also says "If you live in the EMEA region [which we do] and need to return a Logitech product, please contact Logitech Support."