-
Someone ordered gift cards off my account & Amazon keep ignoring my messages about it. What do I do?
Back in December I had someone (unknown) gain my Amazon password and order 15 Play Station Network (PSN) gift cards off of my Amazon account. PSN gift cards are never posted and the code needed to use them is displayed on the Amazon account so a scammer only needs access to an account to get the codes. When I noticed this…
-
Refund of Part Payment
In November of last year I made a part payment of £897 for furniture that would be delivered within 4/5 weeks, eleven weeks later I am still waiting for the arrival of the goods and have contacted the vendor repeatedly but to no avail. I made the part payment of £897 amounting to half of the total £1794 but still await the…
-
Missing phone in delivery
Hi. I ordered a phone and smart watch from Xiaomi UK , it was delivered by DPD and signed for by my wife, but she had noted later that not all the tape was intact, around the box. I vaguely remember thinking the box wasn't totally secure as I opened it, but thought nothing of it. All that was in the box was the smart…
-
Amazon Prime
An email has appeared in my junk mail, saying that Amazon are automatically taking a year’s subscription from me. I accidentally clicked on Prime last year and cancelled it on their website when I realised. When I now try to cancel it, they want all my credit card details. Is this a scam and how do I stop Amazon taking my…
-
Mighty Deals
This may have been covered before but I ordered good from Mighty Deals and nothing has arrived. I should have known better. I read about the Consumer Rights Act and the fact they are legally obliged to refund me if no goods here after 30 days but how does one enforce this? there is no correct telephone number or address…
-
Exploding Table! What are my chances in the Small Claims Court?
Hi Money Savers, I bought a glass table (on-line) just over two years ago (Nov 2017) for £569. I arrived home after a day out with my family to find (as you can see from the picture) that it had spontaneously shattered, sending glass everywhere. Fortunately, we were out, and the only damage caused was to the table itself.…
-
I transferred money abroad and it seems to have disappeared
I am executor for my late father-in-laws estate. One of his daughters lives in Australia. This week I used Money Corp, as recommended on this site, to transfer nearly £15K to my sister in law in Australia. All seemed to go well at first I uploaded the money, got a good exchange rate and off the money went, apparently.…
-
Apple warranty
I had a genuine apple cable catch fire before Christmas, I called them to sort a replacement and they wanted it for inspection. I sent it to Ireland and now they have sent it over to the USA but say they have no time scale of when they will look into it. As it’s a safety issue they say they won’t refund or replace until…
-
Bank claimed they closed current account due to fraud, but kept it open! Is this legal?
I went to the bank in 2018 after finding a fraudster had opened an account in my name, the bank said they had closed it and took the card, but left it open for months!!! Is this legal, and what should I do?
-
Norton motorbike - deposit refund
I paid a deposit on a new Norton motorbike in Nov 2018, with a delivery date of May 2019. I never received the bike and it was continually delayed. The deposit was paid to an independent motorbike dealer and not to Norton directly.. As you've probably seen on the news, Norton has now gone into administration. Is the dealer…
-
Google Chromebook with Pixel Purchase invalid?
I recently purchased a google pixel phone during a period when I would get a Google Chromebook free with the purchase. I purchased the phone, completed the redemption form with all mandatory information. I thought I'd done everything as I'd submitted all mandatory information and purchased it directly from Google using my…
-
Boiler warrenty call out time
.Hi all So sorry if I'm not posting in the right place, I'm new! Does anyone know if this is reasonable or not please; My boiler is under warrenty with Worcester and this morning developed a leak when heating/hot water switched on, so basically, I can't use it. I called Worcester who have given me a call out waiting time…
-
Have you been mis-sold a product and refused a refund? An MP wants your stories to inform his debate
Next week, Martyn Day MP is leading a Parliamentary debate on consumer rights, and wants your experiences to inform it. He wants to know: * What did you do when you were refused a refund? * Did you use an ombudsman or take legal action? * What support were you offered? * What would you do to improve consumer protection?…
-
Ebuyer issue item damaged (return)
Hi, I'm hoping one of you might be able to advise me. I purchased a TV in March 2019 from Ebuyer, and at Christmas it developed a fault. I rang Ebuyer who then referred me to HiSense (the tv manufacturer). HiSense then arranged for an engineer to come and try and repair the TV. The engineer wasn't able to repair it (failed…
-
My rights with an electronic warranty?
I bought a very expensive TV last April (£3500) from John Lewis. We watch the TV on demand and through our wifi. We have really good 50 MB wifi and have no problems with the wifi on other devices. The TV intermittently (but frequently) looses its connection with the wifi. We have to turn the router off and on and that…
-
7 months in garage
I bought a VW scirocco 2.0 tdi gt (125000 miles) in August 2019 from a dealership and after 3 months it brake down( all the coolant was going out on the exhaust). For 3 months it was in a garage but they were unable to find the issue but I've been told that I need a new engine at a cost of £2900. The car was under warranty…
-
Concert significantly cut. Refund?
I bought several tickets for several dates for a live show through ticketmaster/live nation. The first night was great and was looking forward to bringing a friend to see the next one with closer more expensive tickets. However large chunks of the show were cut out! To me most of the best bits! So basically I am far from…
-
Loss adjuster help
Hi, After advice if possible please. We had a flood last week in our home, which now has resulted in our insurance company private renting for a min of six months. We have now been told that we would still need to pay gas, elec, water rates and council tax on both properties while we are out of our home. We as a family of…
-
Carpet right miss size do I have a case
Hi we ordered a bedroom carpet, stairs and landing carpet and some laminate flooring from Carpet right 4 years ago. We picked the carpet we liked in store, then their salesman came out and measured up for us. We then went back into the store and paid for what they said we needed. A few months later our fitter collected the…
-
manufacturing fault
so my nokia 8 has finally become a victim of the static half screen. was working perfectly, no warning at all. looking at online messageboards it seems like a known widespread issue & appears to be a common manufactured fault with these devices. My warranty is just out (Nov 2019) I contacted nokia but as it's out of…
