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Have you been mis-sold a product and refused a refund? An MP wants your stories to inform his debate
UKParliament
Posts: 749 Organisation Representative
Next week, Martyn Day MP is leading a Parliamentary debate on consumer rights, and wants your experiences to inform it.
He wants to know:
Martyn will press a Government minister for answers on how issues faced by consumers and retailers can be remedied appropriately, without the need for long and costly legal action.
The debate is scheduled for 11 February at 11am. Let us know about your experiences by midday on Monday 10 February for your chance to feed into it.
We will post links to watch the debate and read the transcript as soon as they are available.
Note:
Your name, and any information or opinions you provide, may be shared with Martyn Day MP and used in a parliamentary debate which will be on the record and available on Parliament TV and Hansard. Please ensure that you are happy with your comment before sharing.
To see our online discussion rules, please visit: https://www.parliament.uk/get-involved/have-your-say/online-discussion-rules/
He wants to know:
- What did you do when you were refused a refund?
- Did you use an ombudsman or take legal action?
- What support were you offered?
- What would you do to improve consumer protection?
Martyn will press a Government minister for answers on how issues faced by consumers and retailers can be remedied appropriately, without the need for long and costly legal action.
The debate is scheduled for 11 February at 11am. Let us know about your experiences by midday on Monday 10 February for your chance to feed into it.
We will post links to watch the debate and read the transcript as soon as they are available.
Note:
Your name, and any information or opinions you provide, may be shared with Martyn Day MP and used in a parliamentary debate which will be on the record and available on Parliament TV and Hansard. Please ensure that you are happy with your comment before sharing.
To see our online discussion rules, please visit: https://www.parliament.uk/get-involved/have-your-say/online-discussion-rules/
Official Organisation Representative
I’m the official organisation rep for the House of Commons. I do not work for or represent the government. I am politically impartial and cannot comment on government policy. Find out more in DOT's Mission Statement.
MSE has given permission for me to post letting you know about relevant and useful info. You can see my name on the organisations with permission to post list. If you believe I've broken the Forum Rules please report it to forumteam@moneysavingexpert.com. This does NOT imply any form of approval of my organisation by MSE
I’m the official organisation rep for the House of Commons. I do not work for or represent the government. I am politically impartial and cannot comment on government policy. Find out more in DOT's Mission Statement.
MSE has given permission for me to post letting you know about relevant and useful info. You can see my name on the organisations with permission to post list. If you believe I've broken the Forum Rules please report it to forumteam@moneysavingexpert.com. This does NOT imply any form of approval of my organisation by MSE
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Comments
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Context to the debate:
Under the Consumer Rights Act 2015, you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund within 30 days. However, in some instances retailers have not complied with the Act and cases have ended up in the courts.
Learn more about consumer protection for faulty goods, digital content, services in this House of Commons Library note.Official Organisation Representative
I’m the official organisation rep for the House of Commons. I do not work for or represent the government. I am politically impartial and cannot comment on government policy. Find out more in DOT's Mission Statement.
MSE has given permission for me to post letting you know about relevant and useful info. You can see my name on the organisations with permission to post list. If you believe I've broken the Forum Rules please report it to forumteam@moneysavingexpert.com. This does NOT imply any form of approval of my organisation by MSE0
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