Refund of Part Payment

decham

In November of last year I made a part payment of £897 for furniture that would be delivered within 4/5 weeks, eleven weeks later I am still waiting for the arrival of the goods and have contacted the vendor repeatedly but to no avail.

I made the part payment of £897 amounting to half of the total £1794 but still await the goods. I have attached a copy of the terms on the invoice.

where do I stand, the company has point blank refused a refund. Am I legally entitled to claim for it through Money Claim Online.

Aylesbury_Duck

You call it an invoice.  Is this a business transaction or a personal one?

decham

Aylesbury_Duck said:

You call it an invoice.  Is this a business transaction or a personal one?

A personal one.

davidmcn

Assuming Burnley Furniture Interiors is actually BFI Holdings Limited (at the same address), they're late in submitting their first accounts to Companies House. Which never looks good. (and the principal behind the company seems to have a colourful past)

Was anything agreed in writing about delivery timescale?

decham

The invoice states 4/5 weeks delivery time. I agree about the company and have done some cursory investigations into the director.

born_again

How did you pay?

decham

It was paid by debit card. I have spoken to the bank regarding a chargeback but they’ve stated I would need confirmation in writing from the company that the order is cancelled and they will not provide this.

born_again

decham said:

It was paid by debit card. I have spoken to the bank regarding a chargeback but they’ve stated I would need confirmation in writing from the company that the order is cancelled and they will not provide this.

For non receipt of goods. They have to allow 15 days from date of either payment or expected date of delivery.

I take it that you have not told the retailer to cancel? Even if you have and they have not acknowledged the cancellation. Ask the bank to do a non receipt chargeback.

decham

Just spoken to the bank again who have refused to refund unless the vendor provides written authorisation. Surely this can’t be correct.

Ectophile

Go back to your bank and tell them you wish to make a formal complaint.  they do not need to ask for permission from the retailer before doing a chargeback.

born_again

decham said:

Just spoken to the bank again who have refused to refund unless the vendor provides written authorisation. Surely this can’t be correct.

What are you saying to the bank?
Have you cancelled the order?