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Missing phone in delivery
30 replies 1.5K views
Hi. I ordered a phone and smart watch from Xiaomi UK , it was delivered by DPD and signed for by my wife, but she had noted later that not all the tape was intact, around the box. I vaguely remember thinking the box wasn't totally secure as I opened it, but thought nothing of it. All that was in the box was the smart watch, the phone is missing. I immediately rang customer services who sent the following email instructions: My question is, is this standard, should't they just block the phone, send me a new one and claim off the courier or whatever they do, I am not convinced I should be bothering my local police when the "crime" might have happened anywhere between here and mainland China
Greetings from Xiaomi
Thank you for contacting us, we appreciate that you have ordered thru our official website and we would like to apologize for the inconvenience. We would to ask for the following documents below to have it escalated to our logistics team
Once we received the documents we assure that we’ll do our best to get a refund for the item within 10 business days.
If there’s anything else regarding else besides this concern please don’t hesitate to contact us back.
Xiaomi Customer Support United Kingdom