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Am I due compensation for defective bathroom tiles
In March this year (2014) I had my old bathroom suite taken out and a brand new one fitted - including tiling the four walls from ceiling to floor. However, after approximately 3 weeks I noticed that the majority of the tiles had started to 'craze' on the glaze of the tile . To cut a long story short, the manufacturer has…
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Electrical goods stopped working - burden of proof
Hi, We've recently had a couple of electrical goods (a Bionaire fan with fancy electronic controller and a Pure digital radio) stop working at separate times (failed to turn on when switched on). I've checked elec supply, fuses, cables etc, turned the items off and on again a few times and pressed all the buttons, but none…
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JD Sports: hoodie already worn!
Hi, I've just bought an Adidas top from JD Sports which was reduced from £60 to £30. However when I got it home found that there was tobacco in the pockets!! I should have guessed it was a return as the usual Adidas tags weren't present - it just had a plain JD label. What would you do - just wash it and wear it or take it…
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Price guarantee - goods just gone into sale
Hi, I'm hoping you all might be able to give me some good advice. I bought some items on my Next store card two weeks ago. I have just seen that they have gone into the sale today at 50% off. I'm annoyed as I haven't yet used the items nor have I paid the balance on my store card yet as it's not due for another two weeks.…
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Appliances Direct took my money!
Along time ago back in March I ordered a washing machine from Appliances Direct and arranged for someone to be at my house for the delivery. It was delivered and left still in the packaging, when I opened it it was badly damaged. I called and was told the delivery drivers were paid to take away the packaging, which they…
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Oven door repair - cooling off period?
In a nutshell - We needed our oven door repaired, so Googled to find a local repair company. One that came up was a specific Hotpoint repairs company, that offered a fixed fee and claimed to stock all Hotpoint parts, and most problems could be repaired in the first visit. We filled in an online form, with email and phone…
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Littlewoods/Yodel Non-Delivery. Forged Signature?
Hi guys, I'm currently having problems with Littlewoods for an order I placed just over a week ago. They are claiming the order has been delivered and signed for at my address despite no one being home. I tried contacting Yodel the very same evening as I had a message on my phone saying my parcel had been delivered. After…
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Broken TV - What are my rights?
Hello, We purchased a Samsung TV from John Lewis in February. We've had no problems until yesterday when it stopped working. I spoke to John Lewis today and they said to bring it in store tomorrow. However, she advised that the tv will be sent away and that it could be away between 3 and 5 weeks. I'm not sure I'm happy…
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Not sure how I should get my money back??
I brought a mobile phone, just the phone no calling plan, from phones4u from their website online. Before buying it I spoke, online, to a sales person and told them what I was wanting from a phone so that I could buy one that met my needs. The phone came but it did not do what the sales person said, and seemed to have an…
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Faulty furniture item
I purchased a very expensive home cinema chair for £1200 in early January this year. It's a recliner with fridge and massage function. In June this year the massage function developed a fault. I immediately reported this to the company involved. It's taken up to now to establish that the chair is faulty. The seller advised…
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Leaky tent and shop has gone into administration
Bought a expensive tent from a company in July and when used at the end of August was found to be letting in water. When I came back from camping i began sending e mails and trying to contact the company by phone and social media. Finally got through on phone and was told to email -which I did and sent photos. After…
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Car purchase...change of mind
Hi everyone, Apologies if this is in the wrong place. My daughter has paid £100 on her Visa card for a brand new Vauxhall, from A national dealer, she agreed to buy it from our nearest dealer but the dealer decided she would have to buy it from another dealer further away, when she requested it was changed back to the…
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Returning an assembled bike?
I bought a bike off Very with my account. I assembled it correctly with a friend's help. The brake makes a terrible noise no matter how I try to adjust it and the pedals do not go around when it is cycled forward. My friend has assembled bikes before so we did nothing wrong. I also found I am too short for this bike (5'2)…
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BG Complaint help
Hi In brief, I made a complaint to British Gas, who have acknowledged an error on their part and today I got sick of waiting for their complaints handler to ring me back with an update. So today i phoned them, again, to find out whats going on, only to be told that the complaint had been closed down and in their eyes…
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iPad Return - Very
Hi all, I bought an iPad from Very received it on the 16th of September but upon turning it on it had issues with WiFi (Every other device in my house has no issues whatsoever), I spent all day trying different things to get it to be reliable and not randomly disconnect or just not load anything up anyway I decided to just…
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Not informed of final price
I ordered some card over the phone last week and I was told I would be charged £29 per box. It arrived on Monday this week and I've just received an invoice for two boxes, plus £7.95 postage, plus VAT on it all. The total comes to £79.14, rather than the £58 for two boxes that I was led to expect. I wasn't informed that…
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help please
Sorry if I have placed this in the wrong place, I just looked for john lewis and hoped it was the right place! I purchased a leather jacket from john lewis on line at the end of May 2014, I tried it on it fit so put away on its hanger in my wardrobe until now, just went to to take out yesterday and noticed the lining was…
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Unauthorised paypal transaction
I have just had an email saying that an outgoing transaction, of which I know nothing at all, of several hundred pounds has gone through on my paypal account. I am trying to report it to paypal now, although I am currently unable to get through on the telephone. What do I do now? It is apparently for a phone, I have not…
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Help cannot find where this should go
Sorry if I have placed this in the wrong place, I just looked for john lewis and hoped it was the right place! I purchased a leather jacket from john lewis on line at the end of May 2014, I tried it on it fit so put away on its hanger in my wardrobe until now, just went to to take out yesterday and noticed the lining was…
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TV rental firm - won't let us cancel
Hi I hope someone can help. My parents rent their tv - don't get me started on what a ridiculous thing I think it is for them to do. I have tried anf finally got them to realise what a waste of money it is - £70 a month! I have got a second hand stand for them and they are saving for the TV (they have very little money!).…