Am I due compensation for defective bathroom tiles

charlie123hop

In March this year (2014) I had my old bathroom suite taken out and a brand new one fitted - including tiling the four walls from ceiling to floor. However, after approximately 3 weeks I noticed that the majority of the tiles had started to 'craze' on the glaze of the tile . To cut a long story short, the manufacturer has accepted - without question -responsibility and offered to replace all 18 boxes of tiles and pay for the bathroom to be re-tiled. However, this is not quite as simple as it first seems. Re-tiling the bathroom is going to involve taking out the whole bathroom suite, including the fitted bathroom furniture, re-tiling and putting back all furniture and fittings without any damage being incurred. Several tillers have been out to have a look at the job and only one is prepared to undertake the work. I have been told it is a total bathroom re-fit. This apparently will take longer than the original re-fit as the furniture has removed and re-fitted in perfect condition. I would like to know whether , in addition to the manufacturer supplying the tiles and paying for the tiling/re-fit, I am due any compensation for the disruption that their faulty batch of tiles will incur and how would I go about this ?

wealdroam

charlie123hop wrote: »

In March this year (2014) I had my old bathroom suite taken out and a brand new one fitted - including tiling the four walls from ceiling to floor. However, after approximately 3 weeks I noticed that the majority of the tiles had started to 'craze' on the glaze of the tile . To cut a long story short, the manufacturer has accepted - without question -responsibility and offered to replace all 18 boxes of tiles and pay for the bathroom to be re-tiled. However, this is not quite as simple as it first seems. Re-tiling the bathroom is going to involve taking out the whole bathroom suite, including the fitted bathroom furniture, re-tiling and putting back all furniture and fittings without any damage being incurred. Several tillers have been out to have a look at the job and only one is prepared to undertake the work. I have been told it is a total bathroom re-fit. This apparently will take longer than the original re-fit as the furniture has removed and re-fitted in perfect condition. I would like to know whether , in addition to the manufacturer supplying the tiles and paying for the tiling/re-fit, I am due any compensation for the disruption that their faulty batch of tiles will incur and how would I go about this ?

In Section 48B of the Sale of Goods Act it says:

Repair or replacement of the goods

(1)...

(2)If the buyer requires the seller to repair or replace the goods, the seller must—
(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

In particular, take note of (2)(b).