Not informed of final price

starsteel

I ordered some card over the phone last week and I was told I would be charged £29 per box. It arrived on Monday this week and I've just received an invoice for two boxes, plus £7.95 postage, plus VAT on it all. The total comes to £79.14, rather than the £58 for two boxes that I was led to expect.

I wasn't informed that there would be a postage charge or that the prices excluded VAT. I know that under the DSR I could just return the card and not pay the invoice, but I think the return postage would cost a fair bit, so I'd rather ask the company to come and collect it. Can I do this?

Bantex_2

KatharineMMA wrote: »

I ordered some card over the phone last week and I was told I would be charged £29 per box. It arrived on Monday this week and I've just received an invoice for two boxes, plus £7.95 postage, plus VAT on it all. The total comes to £79.14, rather than the £58 for two boxes that I was led to expect.

I wasn't informed that there would be a postage charge or that the prices excluded VAT. I know that under the DSR I could just return the card and not pay the invoice, but I think the return postage would cost a fair bit, so I'd rather ask the company to come and collect it. Can I do this?

Was this a trade supplier?

wealdroam

KatharineMMA wrote: »

Can I do this?

Did you make this purchase as a consumer?
If not, then DSRs (now superceded by CCRs) do not apply.

If you are a consumer, then yes you can ask them to collect, but you can probably expect them to charge for this.

InsideInsurance

Also what sort of "cards" are these? Personalised business cards?

If you are talking to printers then they'll be working on a B2B basis in which case it is standard practice to discuss the net price (ie exc VAT)

The question of if there is a charge for postage was really for you to ask, I'd always assume that there is one as if there is free P&P they always tend to make a song and dance about it.

Of cause this was done on the telephone and I didnt hear what was said. It could be they misrepresented the price but the problem with verbal contracts is proving what was said.