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Garden shed troubles
Hi, I recently purchased a bike storage shed from gardenbuildingsdirect.co.uk (kybotech) but changed my mind and cancelled the order three days later. Since cancelling the order delivery was attempted and refused by me! They acknowledged the mistake and promised a refund would be arranged in 2-5 working days. However 3…
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XBOX ONE Sales Lies
Hi All, Just wanted some thoughts on this as a customer I am pretty miffed by it. In the lead up to the release of the XBOX ONE (11/2013) and right up until last week MS consistently sold the XBOX ONE on the premise that KINECT was an integral part of the XBOX ONE experience and would never be sold separately. A few of the…
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Wilkinsons are lying about original item description
I recently ordered a large stock pot from Wilkinsons, I was looking for something with 15L capacity or larger and I chose this item as it was described as an 18L pot, you can find this on their website by searching stock pot. Unfortunately when it was delivered I discovered it was much smaller, it had a capacity to the…
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Would I be liable for paying for the item?
A bit of a long story so I'll try to keep it simple! My sons friends mum was in hospital and he needed to order something so we said he could get it sent here. It arrived and all was ok, so we thought! Turns out the credit card didn't go through, he had put our address as the billing and delivery address but his mums name…
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Bionaire stopped making filters for humidifier - what can I do?
Hi, I bought a Bionaire humidifier (BU7000) that requires filters (to filter out bacteria and organisms from the mist). I found it difficult to find any replacement filters (which need replacing every 2 months) so I contacted Bionaire to see if I can buy them directly from them. It turns out the humidifier has been…
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cancelling/returning mobile phone contract HELP plz
i just did 2 early upgrades on both myself and partners mobile phones. we both got the same phone on the same tarif, 2 days later his phone is not working properly, ( faulty speaker ) and we both hate the new phones. i would like to return the phones and change to another model. i have no problems with the tarif or…
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Subject to availability - fake item
Hi all, I'm trying to find the answer to a question my GF has and I'm hoping the good folks on MSE will know. The girlfriend bought two shampoos from a website and they were advertised as coming with a free gift which is subject to availability; she only bought the shampoos because of the free gift (which was confirmed as…
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Advise please
Hi All, I have hit a massive brick wall and have absolutely NO idea of what I can do. Ordered a dining table from a furniture store on January 24th with delivery 10-12 weeks. Phoned them up during the 11th week to see if everything was on track for delivery was informed it was. Called them halfway through week 12 as had…
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Bought a boat - very costly repairs
I bought a boat that was privately advertised on the apolloduck website. The engine was started when the boat was delivered and then the guy went home. However, the diesel injector pump was leaking badly and when removed, was full of sand. Over-hauled pump, new filter, new lifter pump, fuel tank removed and cleaned, fuel…
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CEX - no returns policy - AVOID
I have always felts that CEX and their second hand mobile flogging ilk are slightly dodgy operators but now I know it to be true. Last Saturday I bought a Vodafone-locked iphone 4 for £145 in the central Liverpool branch. I specifically asked about a return on the off-chance that my old one may show up. I was told,…
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12 month guarantee?
Hello all. 7 months ago I bought a pair of Caterpillar boots from Amazon. The boots came from Debenhams. The boots have began to let in water. I went through Amazon regarding getting them replaced. They forwarded onto Debenhams who have rejected my request for replacements due to the length of time I have had the boots (7…
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Custom order not delivered
Hi, We placed an order online for a custom made item. Paid on credit card via PayPal, if that makes sense? I.e. it wasn't a PayPal payment, but the credit card statement is "Paypal <companyname>". They gave a date for delivery. This came and went. Contacted them. There had been some confusion with the order but it was in…
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WD Bathrooms - Faulty Cubicle - Ceased trading
Hi I purchased a shower cubicle from WD bathrooms last year and it had developed a fault - unfortunately they have ceased trading with their website being taken over by another company - who say they have only bought the website and not the company so they cannot help with my problem. The shower cubicle has a lifetime…
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Wedding dress help
So very long story short I paid £850 to have my dream wedding dress made by a local dressmaker. After showing her photos of what I wanted she said she was confident she could make me the dress of my dreams. I had two measurement sessions and then last week went for my fitting. The dress was awful, didn't fit and was…
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Filing a direct debit indemnity claim?
Hi, My other half signed up with Vodafone a couple of years ago on a contract and was supposed to get a corporate discount through her place of work. The discount wasn't applied and I'm afraid I didn't noticed it for a while... She rang them now 5 seperate times. They admitted they owe her the £200 and kept promising it…
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Sony-terrible customer servie
I bought a much loved and well used Sony sports waterproof Walkman back in Jan 2012 from Argos (RRP £59.99). I think my charger has broke (the charger light no longer comes on cause unknown) and so consequently my Walkman is flat out of battery. I raised my problem with Argos and they've referred me to Sony. First email to…
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We have been told we have booked the wrong holiday!
We booked our holiday over the phone direct. We paid £400 for a chalet with a hot tub and in July. (we thought what a bargain!) We have had no confirmation details so we phoned only to be told that we have booked a caravan in September. We relayed the conversation we had with the lady who has now apparently left (or sacked…
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Forced to wait for refund until shop has cash.
Hey just wondering what my options are here. Carphone Warehouse have agreed to refund me for a faulty phone I bought from them a couple of weeks ago but they didn't have enough cash. I waited all morning and eventually they told me to try other stores in my area but that I couldn't call them first because they weren't able…
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Takeaway discounts?
I just wonder if takeaways offering discounts are allowed to then alter them after placing order. I know things like freebies are not guaranteed but a local one gives 20% of ANY orders over £20 and did for the first few orders(but then added delivery costs of £1.50) then only gave like 10% but did not charge delivery…
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Unsuccessful Ovivo chargeback, what to do next?
Hi, I tried to use chargeback to get my money back after Ovivo closed down. I used the template letter in the chargeback article, but AquaCard replied that they were unable to recover the funds. What should I try next? Complain to the Financial Ombudsman? Letter from AquaCard:
