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Free Gift with Purchase Lauder
Estee Lauder site recently sent an email offering a free gift to the first 100 customers placing an Order over £60. As i ordered within minutes of the email, I went ahead. The free gift was placed in my basket and I checked out with the free gift and it was listed in my Order Confirmation email AND listed in my despatch…
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Global test Market
A quick request for help on how I go about finding out who is the CEO or equivalent of this company and where i may find contact details?
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Ted Baker refund
Hi, My daughter has her school prom at the end of next month & as she has been working hard for her exams I have been putting money aside to buy her a special dress for this occasion. She went to Bluewater with friends and bought a dress at Ted Baker for £239, however it does not fit her properly as it is a little too…
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Kitchen Purchase
Hi All After a bit of advice on my current situation and options open to me. I will type up the full story soon but to cut it short for a quick response basically, I purchased a kitchen from the local DIY store(£13000), in Febuary things all going to plan given 14th April as fitting date. Fitters came to view job 8 weeks…
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Claiing back misapplied customs duty
My son and family recently relocated from the US to the UK. In their rush to the airport they left behind an expensive Chanel bag and a macbook (both well used and not recent purchases). A friend then sent them to the UK by FedEx, but filled in the "value" slip as if they were new. To get them released from customs and…
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Chess Telecom give My private data to 3rd party companies
when you signup a for a service with CHESS TELECOM obviously they do a credit check on you. I had some financial problems, now I am clean but its not the case. so they never told me I have a bad credit score, they never refuse me a service and I become their happy customer. in next 3 days I received plenty of mail from…
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bad installation and service!!
deleting this post
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Can anyone tell me the ceo of ernest Jones' email address
I believe his name is Sebastian Hobbs. I want to put in a strong complaint, any ideas? Thanks
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Cleaning company taking me to court
Hello all, first post, apologies if it's not in the right place. Just wanted to get some opinions on a matter that's getting me slightly worried. I moved out of my flat recently, and in order to get my full deposit back, I wanted to have the place thoroughly cleaned. I hired a cleaning company (recommended by the estate…
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SCS Carpet fitting issues
Hi, I've read a few posts on MSE and I think there are very similar stories around, but slightly older. As with other posters issues, we bought our carpet from SCS, (I think we paid credit card and the interest free credit). As with others, we were told that we had to pay the fitter directly in cash. Again, as with all…
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Refunds- vouchers, credit notes or cheques ?
Hello, if I get a refund (for an item that cannot be repaired) from a retailer or its insurance company , can they offer only credit notes, vouchers, gift/replacement cards ? or can I insist on a a cheque for the amount ? Do I have to accept vouchers, credit notes etc? Anything in the "Sale of goods act 1979" or other…
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lost money whilst in the bank
i paid my tesco credit card bill off as i always do but they have changed there account details, apparently they have written to me but i haven't received anything. the money is now missing and its a lot of money. my bank has put a search for this but it ll take 21 days? tesco's said its my fault and they cant do anything…
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Harvey's faulty goods returned 30days ago and still waiting on refund, help!
So last may I purchased a table and 6 chairs, and a side board from Harvey's furniture store in Belfast. It arrived about June time. I paid a cash deposit and then the balance on my credit card. It was faulty due to the finishing varnish lacquer not being applied apparently. Took lots of lengthy phone calls and engineers…
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5 year old faulty Samsung TV from Currys
Hi guys, About five years ago I bought a 50 inch Samsung plasma TV from a from a currys store. A few days ago the screen went blank, the power light comes on but the picture won't. Having Googled the issue it seems I'm not the only person to have this issue with this model. Anyhow, I dropped into currys tonight to see if…
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urgent help my tesco card has been hacked
I need some advice. I have just checked my clubcard account for the first time since Christmas and I was saving up for a special pressie for my husband and best friends 50th birthday. We use Tesco credit card for our business and I get loads of points. There should have been tons of points and in excess of 500 quid in…
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Gold not platinum dynasty jewellers
On the 4th November 2006 my then fianc!e and I attended Dynasty jewellers in Hatton garden and paid for a Platinum and Diamond ring in good faith. On or about the 8th November 2006 I collected the ring and received a reciept and valuation on letter headed paper. I had no reason to ever doubt the ring was not as described.…
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Hotpoint Cashback Declined for AO.com Purchase
Evening all, I am looking for some consumer advice and will keep it as short and to the point as possible. Hotpoint are running a cash back scheme on a number of their appliances: http://www.hotpoint.co.uk/change We purchased a brand new qualifying tumble dryer from AO.com via their eBay store (But It Now, not auction) on…
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Littlewoods/Shop Direct appalling level of Customer Service
Hey, My partner and I are currently in the middle of a dispute with Littlewoods over our faulty bed and I was just looking to see if anyone else had a similar issue with them. We purchased a £700 bed from them in Oct 13. After only a month or so the legs on the bed buckled leaving the bed unsupported. After calling…
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Swimming Lessons 'put on hold' am I entitled to a refund?
Hi Everyone - I'm new here, so hope it's okay to dive straight in with a question! I signed up to a block of 10 swimming lessons for both my son and my daugher. I paid £155. 7 weeks into the course I got a text message from the swim school: "Swimming Lessons postpone. Sincere apologies. Due to unscheduled maintenance we…
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Faulty mattress replacement
Approx 4 years ago I purchased a mattress from a UK company who were the UK suppliers of Canadian manufactured specialist mattresses. The Uk firm no longer exists. The matttress has split in 2 places( It is a type of memory foam) so I contacted manufacturer as it has a 20 year warranty. They have agreed the fault and are…
