SCS Carpet fitting issues

Dom_UK99

Hi,


I've read a few posts on MSE and I think there are very similar stories around, but slightly older.


As with other posters issues, we bought our carpet from SCS, (I think we paid credit card and the interest free credit). As with others, we were told that we had to pay the fitter directly in cash. Again, as with all other posters, we didn't really query this, thinking it was "normal practice".


It was only after the carpets were laid that we had issues. To cut (pun not intended!) a long story short. A section of carpet has been cut short and to the fitters credit, he has been back a few times to try and rectify, including, re-stretching and gluing, and then on 2nd attempt, having a larger door plate (I think they are called door plates, the bits of metal between 2 rooms) put in place to "pin" the carpet down so that it does come away. Well, guess what? Its come away again!


From our perspective, it is cut short, hence why it is lifting and now fraying, such to a point that we don't think it can be rescued.


We've rang the store several times in the past 2-10 months to try and resolve, ultimately, they always say it is the fitters problem and not theirs. The latest incident took a week, "to review our file", because "I am a new member of staff".


This sounds like an extremely regular thing and seems to cause us more agro.


Ultimately, what I'm trying to find out, where do we legally stand in terms of it being replaced by SCS? Rectification seems to be undoable now. My argument is that, we were not given the option at store to choose our own fitter (they only had one). So in my view, does not that constitute joint liability by SCS and the fitter? I can appreciate if they had half a dozen fitters and I choose the cheapest, then it is with me and the fitter, but I was given no choice.


Any advice and direction much appreciated, including if people think it is dead in the water as well in terms of trying to get something out of SCS or the fitter! Thanks!

Feeling_Blue

I think unless it was fully explained to you that the carpet fitter was self employed and the liability was his you should keep on at SCS. I would push the point that your contract is with them and that you are unhappy with the carpet. They and you have records of when you raised this problem and it was within the first six months. Therefore the liability to prove otherwise lies with them. Keep up the pressure!

deanos

i bet the invoice says the fitter is liable, have a read of the terms