Ted Baker refund

BsidetheCside

Hi,
My daughter has her school prom at the end of next month & as she has been working hard for her exams I have been putting money aside to buy her a special dress for this occasion. She went to Bluewater with friends and bought a dress at Ted Baker for £239, however it does not fit her properly as it is a little too tight around the top. I checked the receipt for the returns period and was horrified to read that they do not offer refunds, exchange or store credit only! My daughter was not made aware of this at any time during the sale and said she did not notice any signs in the shop.
I emailed Ted Baker customer services to ask if I could have a refund on this occasion as £239 store credit is of no use to me and, as a single parent, it would mean I will not have the money to buy her another dress. The reply stated that they would contact the store regarding the staff, as they should have informed my daughter of the policy however they will not offer a refund.
Surely, this is an error on their part and, if my daughter had been made aware they have a no refund policy, she would not have bought the dress without me being there.
Can anyone advise what I can do?

marliepanda

The default position on law is no refund is required unless faulty.

Your daughter did not need to be informed of that as that is standard. Anything else is above what is required by law (including a credit note)

She should have made sure it fit. No one is forcing you, a single parent (as if that changes anything) to buy her a new dress.

19lottie82

Appeal to their better nature and hope for the best.

If you buy something instore and its not faulty. They are not legally obliged to offer a refund.

If you can't get a refund could the dress be altered?

BsidetheCside

Thank you for your reply. I am aware that stores don't have to offer refunds but as the majority do, I thought it had to be made clear. Staff at places like Office are very good and always point that out at the till. I am going to persevere as a friend of mine bought a dress for a wedding from Ted Baker and was able to return for a full refund within 2 weeks which makes their policy a little inconsistent.

wealdroam

BsidetheCside wrote: »

Thank you for your reply. I am aware that stores don't have to offer refunds but as the majority do, I thought it had to be made clear. Staff at places like Office are very good and always point that out at the till. I am going to persevere as a friend of mine bought a dress for a wedding from Ted Baker and was able to return for a full refund within 2 weeks which makes their policy a little inconsistent.

Maybe the dress your friend bought was faulty in some way.

mije1983

Could you not use the store credit to buy another dress that fits better?

BsidetheCside

marliepanda wrote: »

The default position on law is no refund is required unless faulty.

Your daughter did not need to be informed of that as that is standard. Anything else is above what is required by law (including a credit note)

She should have made sure it fit. No one is forcing you, a single parent (as if that changes anything) to buy her a new dress.

Thanks but I didn't say anyone was forcing me to buy her a dress, the point I was trying to make was that (not being a regular shopper at Ted Baker), I feel the no refund policy should be pointed out, which was confirmed by the customer service advisor who said the store would be contacted about this. Also, the fact that I'm a single parent doesn't change anything apart from I haven't got money to throw around but I do expect to be treated the same way as anyone else & as a friend of mine had a full refund on a dress from Ted Baker this indicates their policy is a little inconsistent.

BsidetheCside

wealdroam wrote: »

Maybe the dress your friend bought was faulty in some way.

No, it was fine, she purely changed her mind once she got home and didn't think it was suitable.

BsidetheCside

mije1983 wrote: »

Could you not use the store credit to buy another dress that fits better?

That was my initial thought although my daughter said there was very little choice in there. I am waiting on a reply from customer services & if they still refuse a refund I will probably try and sell the dress on ebay.

Mercer

If they dont give you a refund, i would say you are better off selling the credit note to someone rather than the dress, more likely to get closer to the full value plus if the dress develops a fault they are going to come back to you as you have paid for the dress and thus you would need to deal with the store for them.

19lottie82

No, they don't legally have to inform you that no refund will be given.