Can anyone tell me the ceo of ernest Jones' email address

lawm01

I believe his name is Sebastian Hobbs. I want to put in a strong complaint, any ideas?
Thanks

gik

lawm01 wrote: »

I believe his name is Sebastian Hobbs. I want to put in a strong complaint, any ideas?
Thanks

Giving out personal details is against the forum rules.

gik

Paully232000 wrote: »

try this i have found company email addresses in the past here

www. !!!!!!!!!!!!!

It's blocked for a reason...ie against forum rules.

DomRavioli

They will just forward it to the complaints team; CEO's don't read things like that, the closest it would get would be their secretary/PA who won't give a rats behind how "strong" your complaint is.

InsideInsurance

DomRavioli wrote: »

They will just forward it to the complaints team; CEO's don't read things like that, the closest it would get would be their secretary/PA who won't give a rats behind how "strong" your complaint is.

It depends on the organisation.

In my experience there can be a dedicated person/ team that deals with CoE complaints. Even if it is passed to the general complaints team then it normally comes back to the CEO/ their EA/ the Exec complaints manager to sign off the resolution/ letter prior to it going out.

Of cause that doesnt mean you get any better a response than going via the normal channel, some CoEs are less generous than a normal member of staff, but it does normally get a little more focus

p00hsticks

lawm01 wrote: »

I believe his name is Sebastian Hobbs. I want to put in a strong complaint, any ideas?
Thanks

Personally, if it's that strong a complaint, I'd be using pen and paper. Call me old-fashioned but to me a letter somehow carries more weight than an e-mail.

Paully232000

I once used united utilities ceo email and worked. I am sure he didn't read it himself but after 5 or 6 phone calls to customer service with no sign of them fixing my open sewer drain on my path,one email to the CEO and someone phoned me the same day and told me they would be round to fix it the next morning, and they were.

susancs

InsideInsurance wrote: »

It depends on the organisation.

In my experience there can be a dedicated person/ team that deals with CoE complaints. Even if it is passed to the general complaints team then it normally comes back to the CEO/ their EA/ the Exec complaints manager to sign off the resolution/ letter prior to it going out.

Of cause that doesnt mean you get any better a response than going via the normal channel, some CoEs are less generous than a normal member of staff, but it does normally get a little more focus

I have usually had a good and quick response from an email sent to a CEO. I usually find it gets quickly passed onto a senior member of staff who deals with complaints and they take ownership of the problem until it is resolved (as long as the complaint has merit).

unholyangel

Paully232000 wrote: »

I once used united utilities ceo email and worked. I am sure he didn't read it himself but after 5 or 6 phone calls to customer service with no sign of them fixing my open sewer drain on my path,one email to the CEO and someone phoned me the same day and told me they would be round to fix it the next morning, and they were.

You may want to delete your previous post.

As gik says above, its blocked for a reason.

gik

unholyangel wrote: »

You may want to delete your previous post.

As gik says above, its blocked for a reason.

Thanks unholyangel...I was starting to think my posts were invisible!

whatmichaelsays

p00hsticks wrote: »

Personally, if it's that strong a complaint, I'd be using pen and paper. Call me old-fashioned but to me a letter somehow carries more weight than an e-mail.

Agreed.

I've never been unhappy with the response I've received to a resonable, well-written complaint letter.