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Ask Electronics (Ask Direct) = Trouble, What should I do
Hi. Need some help; I just purchased a Samsung TV through ASK Electronics on Amazon, the item is broken with a blue line going through the picture. Instead of giving a full refund for the item they are requesting 15% fees for a refund. Do they have this right? I don't understand why I have to pay 15% handling free on £800…
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Can I ask for a refund or the correct product
I purchased a set of skate board wheels for my son online and the parcel duly arrived. He opened it and put the wheels on his skateboard and went outside to use them. He then noticed that it did not feel right. He checked the packaging and the wrong size wheels 57mm had been sent. I checked the invoice and they stated 51mm…
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Banning from retails stores
I've not been banned from a retail store! But, I have a question never-the-less. It seems ASDA bans people for life from a particular store, if they think someone has attempted to steal from a particular store. But they would not be banned from any other ASDA store. Is there something illegal about banning someone for life…
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Distance Selling Regs - One Order, Multiple Items
Another question .. I have searched and searched online but can't find the answer to this: If you order something online and the order is made up of multiple items and some of them are faulty/not as described and you want to return only the faulty items .. Under the Distance Selling Regs and rights to cancel the purchase…
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Dsr
Hi I am looking into starting up my own business selling diamonds however the DSR are causing me some concern. If I buy from my supplier and receive the item, customer gets it 1-2 days later, then on the 6th or 7th day they decide they don't want it I have to accept the return. That's fine, however that then means I am not…
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Voided warranty
Hello. I'm new so apologies in advance if this subject was already covered. We have installed aluminium bifold doors Dec 2012. Had called the company on numerous occasions about constant drafts. Their engineers came out to try and rectify the issue but with no success. Last visit i was informed that our warranty has been…
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Dodgy van hire - advice needed
At the weekend I hired a van from a local company. They knew it would be travelling a long distance from SE London to the Cotswolds. I got there OK but on the way back it lost all power and broke down. We rang the company's breakdown service and the chap said that the van had been filled up with the wrong fuel previously…
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Asda Sunglasses
Hi all, I bought some Polaroid sunglasses from Asda last year, they cost £25 and are meant to be 'no glare' which sounded great. Unfortunately, the problem with them is that they DO create glare - it's like looking into the sun without glasses, they're that bad! Very disappointing and I would have returned them but thought…
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Sports Direct! Ahhh
Purchased some sandals today. They were £16.99. They came up on the till as £11.20 which I paid. Anyway it is only when I got home and unpacked them (and the receipt) that I realised the receipt said "Full Millystripe Tee" and had a product code. I put the product code into their website and it is a T shirt, which is…
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Does a victims name have to be published in newspaper?
Hello Not sure if anyone can offer any help but my friend has been a victim of fraud and it's currently ongoing in the courts. Its been in local papers and her name wasn't published which was great. However, another paper has got it in and she's just in bits. It just doesn't seem fair as she's the innocent victim and this…
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Is it worth taking them to court?
Hi all, We had a paved driveway fitted by a local building company about six months ago and it has already begun to sag. I have called and left messages many times, written to the local address he gave and then the registered business address but have had my recorded letters returned. He is still trading around the town. I…
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faulty bike, delay in replacing
Hello, I am hoping for some advice. I have read the pages on the main site, but cant see anything that relates to my problem. 22nd april I purchased a bike online from WinstanleysBikes, I called before ordering to find out delivery times and was told a week. 23rd april first email to me confirmed my bike would arrive on or…
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Price shown not honoured
Hi My family and I were shopping yesterday for football shoes/trainers and went to our local sports shop DW sports and found a nice pair of trainers for our little girl which she chose and tried on, they ticked all the boxes and was delighted to see the price was £39.99 to £24.99 we also required our items from the same…
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photocopy of debit card
Hi not sure if posting in right bit. I signed up with a company and received email welcoming me and will have welcome pack in post etc. Next day @ 1.21am had email on sat from a data centre of the company asking for original council tax bill energy bill and photocopy of front of my debit card so they can process my order…
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Gym Membership
I have only recently joined MSE so this is my first post. My daughter signed up for a gym membership, at the time she was only 17, she has realised that she cannot afford to continue and would like to cancel. My question is as this is a credit agreement and she was under the age of 18 is it legally binding? There was no…
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Concert ticket refunds, my seats have been moved!!
In September last year I bought two tickets for a concert, through Eventim Tickets. I assumed they were reputable as they are a member of the STAR group who regulate ticket sales. My daughter and myself chose the seats specifically,as we need to be on ground floor, and I have knee problems and anxiety and therefore chose…
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CD/DVD Returns
I know the law states that if something isn't fit for purpose and hence faulty the buyer is legally entitled to a full refund, but does this applies to CD's too? I would've thought this may contradict copyright laws. If a "faulty" CD means the buyer is entitled to a refund, that means a crafty customer could buy a CD, take…
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Cancelling contract after cooling off period
We placed an order with a company for windows and a conservatory and paid a substantial deposit and are now out of the cooling off period. Due to personal circumstances we are now unable to go ahead with our plans and contacted the salesman to discuss this and he assured us we shouldn't worry and he would look into this…
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B & M Returns
I am not sure if this is the correct forum, so apologies if it is not. I bought a garden parasol from B & M yesterday. On opening it this morning we discovered a split along the length of one half of the pole. We have a B and M store which is much closer than the one we purchased it from. Would it be Ok to exchange it in…
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Told I owe money two years after bill.
I appologise if this is in the wrong part of the forum. In April 2012 my wife went to the dentist and paid the bill in full that was given to her. This month (May 2014) the dentist has told us that the bill given was incorrect and we owe them additional money. They say they tried to ring in 2012 and have sent three letters…
