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Refund minus delivery
Hi, We purchased a sofa bed from eBay recently, and due to having recently moved it was delivered to the wrong address. Totally our fault. The sofa was returned to the seller (he wouldn't instruct the courier to deliver it to our new address as both the eBay and PayPal accounts were still under our old address) The seller…
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Chess Telecom - Admin fees to close account
We have a contract with Chess Telecoms due to expire at the end of the month.We gave them 30 days notice that we weren't renewing the contract. They have now just said that we need to pay an admin fee of £99 to close the account. The contract we have signed does not mention this, but the T&Cs page does say they are a brief…
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Help with Isme.com
Hello, I hope someone can offer me some help and advice as to how to tackle a problem I am having with Isme.com In January this year I purchased a Pro-Form branded treadmill from isme.com, I am purchasing this on interest free. After four months of fairly light use, the treadmill quickly developed a fault, basically after…
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How do I get my money back from hall hire?
Firstly, I'm not sure if this is in the right place but have put it here anyway. I recently got engaged and we wanted to have an engagement party to celebrate with our family and friends. Having a small budget, we looked around for a cheap hall to hire. I found one (won't disclose company) as the website said FREE. No…
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Compensation for overly expensive helpdesk
Basically i got a call from Virgin Media which i missed, as such a they left a voicemail. It said something about moving account to another address, which immediately made me panic. I gave them a call back and they said there was nothing of the sort on my account. The number that called me was a Virgin Media number so i…
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Insurance company has no inspector in my area
Hi there On Sunday I had a toilet overflow and flood our downstairs bathroom and hallway. I called my insurance company and they managed to get a plumber to come out that evening. He traced the problem to blocked drain in the garden and managed to sort it out. The water has almost completely saturated the hall carpet and…
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Carphone Warehouse unwilling to replace a faulty iPhone after 12 months
Dear All, My wife bought an iPhone from a Carphone warehouse store in February 2013. It was purchased at the reduced rate of £169 as part of a new 24 month contract upgrade. Although it worked initially it has recently developed a well known fault where the WIFI does not browse and find any networks. She is now outside the…
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Roofer closing company & opening Ltd. Co.
I have just had a new roof. The roofer just contacted me asking for payment, and said he wanted to tie up loose ends because he is going to open a limited co. Warning bells are ringing because a previous company I used for repairs on the same roof, closed then set up again under a different name, & when I tried to use my…
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Has anyone heard of 'Claim More Money. com'.
Apologies if this is in the wrong place, I couldn't seem to find a suitable category for my question. My husband had an accident and claim which was subsequently settled out of court. At eh time my husband was not happy with the outcome as he has been left permanently disabled and will never be able to work again. However…
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PC World - not fit for purpose
I purchased a printer from PC World in July of 2013. At the time I spent around £1550 on a few items to start up my new business. Part of my business plan was to start printing onto greeting cards but this was to be in the pipeline once the business was up and running. I took advice from the experts in PC world on what…
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International Consumer Rights Question.
Hi all, Does anyone know what my rights would be in the following circumstance: I pre-ordered a Voltron action figure from a store in Hong Kong on 14th November 2012. The release date was scheduled for late December 2012, but was repeatedly pushed back. It eventually shipped in June 2013. When it arrived with me it had…
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Tesco Credit Card Section 75
Our American fridge freezer broke down in August 2013. Repaired end August beginning September with a new compressor. Christmas day the fridge freezer broke down again and we were forced to call our neighbours to rehouse the contents and subsequently had to buy a temporary fridge freezer from the local currys store on…
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Theatre Tickets - Booking Fee
I have applied for limited tickets for a theatre event in July I have been successful for 2 pairs at £20 each. The tickets have arrived but I have not been charged on my card. The tickets have arrived and state '1 Adult £20 plus BF' which I assume is booking fee. I would have thought the ticket should have just cost on and…
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Amazon issue....seller no longer registered
Hi guys, I've read the sticky and tried to find an answer in the FAQ's, but have found nothing similar to my issue. Our old wooden garden table and chairs were on their last legs, having been 'repaired' by me a few times! We decided to have a look for a replacement and wanted a rattan sofa set of some description, for as…
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no longer need amazon item can i just leave it in locker?
I found my mums mobile that was 'lost or stolen' [in a bag in the recycling bin]! Obviously i no longer need the replacement i bought from Amazon, on their e-mail it says if the item is not collected from the amazon locker by the 20th tuesday it will be returned for a full refund. There is nothing about incurring charges…
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dunster house log cabin next steps?
ive read the other threads re the problems with this company, and I am also one of the victims :( however could someone please advise what should be the next steps? I need 2 doors to be either replaced or refunded and after several emails this company is not interested in either? any advice would be greatly appreciated
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EDITED Quick Question! Refund of £25 MCOL Initial Fee?
Hello I originally posted this thread where I was claiming £54 through MCOL. The owner of the school has since paid the £54. Is there any way I can claim the £25 back? Either from him or the court? EDIT: Have read in the MCOL notes "If the defendant pays you after the claim was issued, you may still be able to pursue them…
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Sales of goods act return ebay?
Ok so basically I purchased a relatively cheap (20 quid) necklace from a seller on ebay and firstly they didn't provide the complete item as described (no gift box). They kindly provided that when I emailed, and I left positive feedback saying the item was ok but not of high quality but they responded quickly. Fast forward…
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GAdventures Not honouring booking - age discrimination
I booked a GAdventures holiday via STA Travel. Brochure states recommended 18-39s. We are older but travelled last year to India with them no problem. STA Travel took full payment for tour and flights (seats booked etc). I received confirmation and receipt from STA Travel. No documents from GAdventures arrived after over a…
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Refunds In CEX and Membership
Hello, This is sort of a general question but when returning any item to CEX for a refund you HAVE to make a membership with them including showing ID that they take details from (id number, card number etc), phone number and home address. I am just wondering what the standing is if someone wanted a refund but refused to…
