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Wrong delivery address - being charged for it
Hi, I recently ordered some glasses online - you can try them on at home and return them. After waiting about a week after my dispatch email i contacted the company as to the whereabouts of my parcel. It turns out i mixed up my delivery address and billing address - apparently i wrote down the correct delivery address but…
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Section 75 time limit
Good morning I bought windows and doors in 2006. Faults have developed with the front door and 2 window panes and when I tried to get the retailer to repair them I discovered after 6 fruitless months of trying that they had gone into liquidation and my 10 year guarantee was no more! I paid a £3000 pound deposit on my m&s…
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Pay and Collect Distance Selling
Hi, I have a query regarding the distance selling regulations that I'm hoping you guys can help with. Recently my fiancee paid for a dress from the Debenhams website to be collected in-store and took a while to collect it. By the time she did get round to collecting it the dress had dropped in price and they would not…
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Used car help please
I paid £50 deposit on a used car, the dealer agreed to service the car and change the timing belt, I have informed the dealer I am no longer in a position to purchase the car and understand that I have forfeited the £50 deposit. The dealer is now requesting a further £170 to cover the cost of the work carried out. Do I…
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Pricing rights question
Hi everyone, I'm new to the forum and I'm hoping you can help me. I placed an order online with a company for an item priced at £135 on the evening of the 16 May. I received an email on the 17 May advising that the item was out of stock however they hope to have more in on the 20 May, I agreed to wait and see if more…
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Compensation Claim Amount Help!
Please can anyone help me with regards to how much compensation I can claim after a solicitor has failed to provide a service? They have admitted liability for the issue and are now talking about an apology and financial compensation.
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Help
Hello I am looking for advice, guidance or help with getting a refund from an online games company. Last month I bought in-game virtual products using a visa debit card and were delivered but the game is going bust on the 13th of June. I was told that they lost their licence and therefore in theory, I paid for something…
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Chargeback and Section 75
I am thinking of purchasing a car long distance as the particular car is the exact specification I want and is rare. The cost will be £11500 and the dealer will deliver the car to me However, the dealer wants full payment in advance of them setting off on the 200 mile delivery journey. They said this is okay by BACS or…
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Refund or replacement on a wooden door (that I'm still using)
Hi guys, I'd appreciate some help with this one. I bought a new pine exterior door and had a carpenter in to fit it to my property last year. I undercoated and primed and glossed it exactly as you should. The door cost about £150, the labour for fitting about another £125. Anyway, over the winter, it warped really badly.…
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Subject to survey?
I recently had a quote for double glazing - subject to survey. And now they want to add on £300 for scaffolding for one of the windows. I really believe they knew it would need the scaffolding but left it out to give a lower quote. I knew it was a possibility that extras may be added but this feels dishonest! Any thoughts?…
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Replace or Repair?
Hello all I purchased a new buggy 3 weeks ago. I have noticed a fault with it. Also a part on the buggy rattles so while that particular park does work, it shouldn't rattle and I'm worried it will develop into a fault. The shop wants to repair it but I feel a replacement is better given its age. Does anyone know if I could…
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Delivery time for bespoke furniture
Hi - I am a newbie so if this has been covered elsewhere I apologise. I used my credit card to purchased a manual recliner chair for my 87 year old Mum over 12 weeks ago - the showroom staff were really nice and I decided to pick bespoke material to match her decor (she is in a care home). The salesman advised there was a…
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LG - customer service - problem
Hello Let’s start from begging, after my first contact with LG customer service telling about my mobile failure (after software upgrade in my LG G2 touchscreen stop respond), it looks like it was a problem for customer service to approve my repair claim. Apparently there was missing Vat number on my proof of purchase, but…
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Currys/ pcworld issue!
hi, i recently purchased some items from currys pc world and received an extra free item. i am looking to return this item as i want to do the right thing, i contacted them by phone in regards to this matter and no solution was set, i arranged to be called back at 1:15 while i had contacted trading standards to find out…
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Cooling off period - Sky
Please can someone advise me about cooling off periods? I understood if you cancel something within the cooling off period you should basically be put back in the position you were in before - as though it never happened. We signed up for Sky, but cancelled after 3 days. They charged £25 up front (I assume for connection),…
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Getting refund
The seller online has asked me if I would like to replace faultyitem or get a refund I said I wanted a refund and asked what how to do it. No response, shall I just make a case through paypal? They need to tell me where to send it, right? I get a feeling they are going to be difficult -- Have sent another e-mail following…
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Home base paid but uncollected item
This issue is perhaps a bit complicated I bought a few items from Home Base in August last year. I paid on a credit card (placed an order in store). I gave them all of my details, name, address etc. Unfortunately, as they were big (fence panels) I did not collect them the time and gave the receipt to my husband who did not…
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No Toast at the moment
I bought a £50 Kenwood Metallics Toaster, in September 2012, from a store. Recently, first it’s ‘stay down’ mechanism stopped working, then it entirely failed. It had a one year guarantee, but as European legislation states domestic appliances should have at least a 2 year guarantee, and the Sale of Goods Act says items…
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Prescription sunglasses from Asda
I've been a member for while now but never had the need to post, can usually find the info I need in the forums or guides. The problem I have is my partner ordered a pair prescription sunglasses instore at Asda on the Mayday bank holiday. She was told that it would be 3 to 4 days, great as long as she had them for her…
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Whom to make a claim for injury.
Just a simple question. Who do you make a claim against for injury and loss of earnings from a fall caused by a hole left by a removed post on a pavement in a town. The local council of which department or let a accident claim firm handle it. Thanks
