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EU Consumer Law + Broken IPod
Hi Everyone, Last week my 13 month old IPod stopped working. I took it to the Apple store and they told me the disk drive was broken but because I had purchased it from another retailer I had to take it back to them. I questioned the fact it was over a year old and they said that EU Consumer Law covers me for repairs over…
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Help how can I get a refund?
In February 2014 Paid £2500 for 2 seater & 3 seater sofas. 2 seater damaged on delivery, motor in 3 seater went within 24 hrs. Now 3 seater is falling apart. Customer Service team have ignored letter & email. I paid deposit £268 on credit card, balance is "buy now pay August" credit agreement. I want a full refund, sofas…
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Ryder Cup Tickets - Not transferable
Dear All I have a problem - my Son and I were lucky enough to get a ticket each for the final day at this years Ryder Cup - however my Son can not now go (first day of University). As the tickets have a photo and their t&c's state "non transferable, non returnable.." etc. - I have contacted them and they can not help. I…
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Camping Refund entitlement?
Hello, I am trying to ascertain whether we have any chance of a (partial) refund for a camping trip that went a bit sour this weekend. We booked for three days, yet were asked to leave after just one. We arrived on the Saturday at about 3pm and we set up camp. The warden explained the camp rules e.g. no music after 12 o…
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Refund Entitlement?
I have an annual membership for a sporting venue. I paid my annual fee, which entitled me to entry to 25 events at the venue. The company have now decided to cancel the last 2 events in October in order to do some maintenance. They say they will give a discount of 2/25ths, but not until the end of the year. Then it will be…
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Help Please
I'm new to this so please bear with me. I bought a phone in the u s a 2 weeks ago the phone is faulty and will not charge. i will have to ring the manufacturer as there is no way i can return it to the shop.i have the receipt and i need some advice on what to say when i ring the manufacturer. i would really like a refund…
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Consumer Rights Help Wedding Dress
Hello! I'm hoping someone can help me. I know my consumer rights, at least I thought I did. My wedding dress is faulty, the boning in the corset is bent, all the staff have agreed. I spent most of my wedding day trying to keep decent with little avail. I have made a complaint with the shop, the staff were all sympathetic…
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Warranty Claim
[FONT="]I purchased a new Triumph Tiger 800 from a Triumph dealer in Cheltenham in September 2013.[/FONT] [FONT="] [/FONT] [FONT="]On Thursday 5th February I had an incident with the bike as shown below[/FONT] [FONT="] [/FONT] [FONT="]The incident was that the front brake locked solid after it being…
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Faulty Camera. Want a refund but they say RMA only.
Hello everyone, This may get a bit technical but here we go. I work for a production company and bought a new cinema camera to shoot a feature film on. We received the camera around 2 months ago, maybe a bit less. The camera has a sensor fault whereby large horizontal lines of noise run through black areas of the image,…
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Currys Reserve & Collect
Hi, can anyone help me?... Currys offer a reserve online, pay and collect in-store service. They currently have an offer on the Ipad Air, (£20 off). This offer ends on Wed 28th May. If you reserved it online on the 28th and picked it up on the 29th, once the offer had expired, would you pay the new full price, or would the…
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Sold Wrong Course By Computeach
I was sold an IT Support course by Computeach for £995.00 for 6 months . I was told everything would be done online. when I was two weeks into the course they advised me that I had to go to a centre and sit the exam not as I was sold sitting the exam at home. They supplied me within a voucher numbers. When I applied to sit…
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When is a refund not a refund? Is this allowed?
Hi everyone, I was going to order a jacket from an on-line retailer in a 'larger size' than I can get in shops. A little concerned about the returns policy in case it didn't fit etc and I wanted to return it. I found this statement in the returns policy... "We'll credit your account for your return which you can apply to…
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Time limit on Section 75 (14 days)
I had an issue with a motherboard and have had to make a claim on section 75 using Martins standard letter which said "I look forward to a full and prompt response to this letter within 14 days." so far they have had my documents since the 15th and have done nothing, I know this because they have told me themselves they…
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Toaster - last more than 2 years?
I have a Russell Hobbs toaster, which I brought from Argos two years ago - March 2012, - I still have the receipt. Is it reasonable for me to ask for a replacement? I would have thought a toaster is expected to last more than two years?
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Mix-And-Match Cheapest-Item-Free Type Offers
One thing I've wondered whilst shopping recently ... You often see "3-for-2 mix-and-match" type offers (or similar) at supermarkets, and the cheapest item will be free. But what if you buy 4 qualifying items? Will they give you the third-cheapest item for free or the cheapest item? Similarly, if one buys 6 qualifying…
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mattress problem: size delivered not as ordered
Dear all, wonder if you be able to help and offer some advice. I ordered a pocket sprung mattress online and upon delivery noticed that the width and length are upto 2 inches shorter than the ordered specification. The vendor has stated that this is normal and that the manufactured size can differ by upto 5% from the…
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Discounted goods return
Discounted goods cannot be returned at Poundland
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Returning John Lewis Vouchers
Apologies if this is wrong section. Girlfriend's dad has given her some JL vouchers for her birthday to put towards a computer. Problem is she wanted to buy one elsewhere. Obviously she can't exchange vouchers for cash but can her dad return them as he is the original buyer? They say no. What are his rights as the vouchers…
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Please remove thread
Has now been resolved. Thank you.:money:
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Faulty Carpet.
Purchased a carpet in June 2013 from a local retailer. Slowly but surely, we noticed irregular shading of the carpet. Reported this to the retailer in April 2014 who advised that they do see this occurence in approx 4 in every 100 carpets sold and that we were 1 of the 4 unlucky ones. He arranged for a consultant to carry…
