EU Consumer Law + Broken IPod

Loopy_Lou91

Hi Everyone,

Last week my 13 month old IPod stopped working. I took it to the Apple store and they told me the disk drive was broken but because I had purchased it from another retailer I had to take it back to them. I questioned the fact it was over a year old and they said that EU Consumer Law covers me for repairs over 2 years after the product is bought.

I drove to the store that I bought it from with a copy of the Apple description of the problem and a photo of the receipt. They said that because it’s over 12 months old they can’t do anything about it. I looked a thisismoney.co.uk article (which they won’t let me post!) and also had a document with the information on which I took with me. When I started talking about this they said that because we’re in the UK we have different rules that we go by.

I’m really confused. I was really patronised in the shop which didn’t help and I didn’t have the energy to argue my case anymore. Where do I stand about getting it repaired?

If anyone has any advice or knows where I stand I’d be really grateful.

Thank you in advance

wealdroam

You have been misled by Apple.

See this post for details.

But you don't have to take my word for it... this article also explains it quite well.

Also worth reading MSE's Consumer Rights article.

Esqui

wealdroam wrote: »

You have been misled by Apple.

How so? Apple told OP that it was the retailer's responsibility.


(EDIT: OK, I see what you mean there. I think that's because Apple just say the same thing throughout the EU, and the Apple person may not have explained it quite correctly)


In any case, as it's over six months, you need to provide evidence that the fault was inherent (i.e. a result of premature failing of parts and not being dropped/misused). I doubt Apple's description of the problem will suffice.


Once you have that, contact the retailer's customer service centre - don't go into store, as they will not have much, if any, say over approving out-of-warranty repairs under the Sale of Goods Act (that's the rules that apply here, not the supersecret EU law). If you get nowhere on that, if you paid via credit card, you may also be able to claim from them.