Time limit on Section 75 (14 days)

Alloneword

I had an issue with a motherboard and have had to make a claim on section 75 using Martins standard letter which said "I look forward to a full and prompt response to this letter within 14 days." so far they have had my documents since the 15th and have done nothing, I know this because they have told me themselves they have done nothing, they said we have up to 45 days to contact the other bank, how does this fit in with the 14 days i quoted in Martin's template?

Is there another level i need to move up to, the trouble is everytime i do speak to Barclaycard if flaming India and half of them have no idea what i'm on about, i told them it was about time "they pulled there finger out" and the answer came back saying thanks you.

Suggestions for my next move as i doubt i will get anything from them within the 14 working days.

All1

SuperHan

I suppose they have told you they have done nothing. That's a response to your letter within the mandated time.

They don't have to act within the 14 days, they just have to acknowledge they are doing or will do something about it.