Warranty Claim

DiggersSenior

[FONT=&quot]I purchased a new Triumph Tiger 800 from a Triumph dealer in Cheltenham in September 2013.[/FONT]
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[FONT=&quot]On Thursday 5th February I had an incident with the bike as shown below[/FONT]
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[FONT=&quot]The incident was that the front brake locked solid after it being applied in readiness for a queue of traffic[/FONT]
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[FONT=&quot]I shut the bike down and turned off the ignition hoping that it would clear any electronic problems and thus reset to “normal”. This modus operand proofed to be unsuccessful and with a substantial application of the throttle I rode the bike across the road, away from the traffic where the locking occurred and into a safe haven.[/FONT]
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[FONT=&quot]Again I shut the bike down and waited for a few minutes, hoping that the fault would be cleared and then I could continue my journey.[/FONT]
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[FONT=&quot]This was unsuccessful and so I applied some throttle at which point the bike slid from under me and landed on its off side.[/FONT]
[FONT=&quot]The damage sustained is scratching of the top box, the outer rubbers are ruined, the tank embellishment is damaged and, very importantly, I am not sure about the overall safety of the bike. I am using it for my daily commute but avoiding the application of the front brake for fear of a repetition of the above mentioned event.[/FONT]
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[FONT=&quot]So, I contacted the dealer (Performance Triumph in Cheltenham) explained the events and they then set about claiming for the damage sustained. This was a long and drawn out process, culminating in Triumph refusing to recognise it to be a warranty issue. That said, the dealer did offer to pay one third of the repair costs, amounting to £150 and me funding the balance of £360.[/FONT]
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[FONT=&quot]I have appealed the decision with Triumph and frankly have not had a response from either the Head of Customer Experience or the MD.[/FONT]
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[FONT=&quot]I do perceive that the fault was to do with the bike and really want to have full redress. Where do I go now?[/FONT]

Mobeer

This needs reposting in the motoring forum; it's not appropriate in this forum for "forum policy and rules discussion".

lorweld

MOVING THREADS FOR BETTER RESPONSES


Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email forumteam@moneysavingexpert.com.

Bantex_2

You tried to ride the bike knowing the front wheel was locked up?
If so the damage is your own fault.

shaun_from_Africa

This may well have been resolved by now, but if not:

From the type of motorcycle, I'm assuming that you are an experienced rider so I have to ask.

What on earth did you think was going to happen when you applied power to the rear wheel of the bike knowing that the front wheel wouldn't rotate?
What you did is basically the same as "doing a donut". (locking the front wheel, reving the engine and letting the clutch out which results in the back wheel circling around).

The second question is that considering you were parked in a "safe haven", would you even consider taking your bike back onto the road with known defective brakes?

IMO, the body damage was down to incorrect use of the bike and shouldn't be covered by the retailer or manufacturer.

bris

As above, the last thing you do is open the throttle on a bike with faulty brakes, the damage was self inflicted, and yes I am a biker.

neilmcl

shaun_from_Africa wrote: »

IMO, the body damage was down to incorrect use of the bike and shouldn't be covered by the retailer or manufacturer.

^^ This

It's good they've offered an amount, presumably to cover the repair of the brakes but the cost of the subsequent damage is down to you OP.