cancelling/returning mobile phone contract HELP plz

blondie2807

i just did 2 early upgrades on both myself and partners mobile phones. we both got the same phone on the same tarif, 2 days later his phone is not working properly, ( faulty speaker ) and we both hate the new phones. i would like to return the phones and change to another model. i have no problems with the tarif or network, just the phones crap !!! what are my rights. i have had the phones for 3 days.

visidigi

Upgrades have no cooling off period.

Your best bet is to keep the contract, sell the phones for what you can on eBay/Gumtree/Friends and buy different phones through sim free or PAYG.

Of course if the phone is faulty they need to repair/replace it, but that still doesn't solve the fact you don't like them.

Morglin

Well, his should be returnable, as it's faulty, but they don't need yo change the phones because you don't like them.

Carphone Warehouse used do a 48 hour thing, where they would exchange, but no retailer has to.

Lin