12 month guarantee?

moffat2000

Hello all.

7 months ago I bought a pair of Caterpillar boots from Amazon. The boots came from Debenhams.
The boots have began to let in water. I went through Amazon regarding getting them replaced. They forwarded onto Debenhams who have rejected my request for replacements due to the length of time I have had the boots (7 months). They have offered me 10% off any future purchase as a good will gesture.

Where do I stand in relation to 12 month guarantees? Isn't 7 months a bit of a short time for the boots to fail. My previous boots lasted 5 years?

Any advice greatly appreciated.

InsideInsurance

As they are over 6 months old its up to you to prove that the boots are faulty and this isnt either natural wear & tear or a result of miss use.

If its worth the hassle of trying to find a relevant expert to do a report is another matter.

Of cause you can just follow things up with Debenhams directly and go down the normal complaints type route rather than statutory rights etc

neilmcl

moffat2000 wrote: »

Where do I stand in relation to 12 month guarantees?

What "12 month guarantees". Did you boots come with a 12 month guarantee, or are you just assuming it should have one?

As above, it'll be up to you to prove that they are inherently faulty. Personally I'd just take what's on offer and move on. This is a case of picking your battles and this one probably isn't worth the hassle.

moffat2000

Thank you. I'll take their good will offer and move on.