Filing a direct debit indemnity claim?

Sharon2626

Hi,

My other half signed up with Vodafone a couple of years ago on a contract and was supposed to get a corporate discount through her place of work. The discount wasn't applied and I'm afraid I didn't noticed it for a while...
She rang them now 5 seperate times. They admitted they owe her the £200 and kept promising it will be back inherent bank account in a few days (but it never is). Can I contact the bank and recall the direct debit for the last 5 months to make up for it?

Thanks,

Sharon

CoolHotCold

no




this is a great way to cause more hassle.

RightRevBod

Short answer - Yes

Long answer - If they have taken more than the agreed amount on the DD, then they have acted without instruction and you can get the bank to reverse it. However, if you just go ahead and do it, they might register a default. It might be better to send then a "letter before action" with the threat to take it to small claims.

Vodafone

Hi Sharon2626,

I’m sorry to see what’s happened.

So that I can look into this, please email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me please quote the code WRT135 - MSE in the subject line.

Once sent you'll receive an automated reply with a reference number. Please update the thread with this and I'll check we’ve received it.

Thanks,

Jenny
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