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Faulty sunglasses - Amazon
I recently purchased some Ray Ban sunglasses from a seller via Amazon. They broke after six weeks, I have since contacted the seller via Amazon but to no avail and then filed a claim with Amazon who have told me that as I didn't return the faulty goods within 14 days, there is nothing they can do and I should contact the…
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British Gas problem…..
Don't know if this is in the right place? I have a problem with British Gas that I'm not sure how to sort. We've had BG Homecare for about four yrs now now. 10 years ago we had an extension, which built over our gas meter so it was enclosed in the garage. We queried this with BG and the building regs guy at the time and…
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HTC repair incompetence
Hello, This is my first post here and I'm afraid it's a bit of a cry for help. It's a long story but I'll try to keep to the main points. In August last year (2013) I took out a 24 month mobile phone contract with Vodafone which included an HTC One. The phone was working fine for a few months but in December I noticed that…
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Virgin Media Contractual problem
Hi all, A couple of weeks ago I went on live chat(virgin media) to ask them about the new 50mb upgrade they are rolling across the country. The advisor told me that I should be getting now but the reason I was not was because I did not have the new superhub. He told me that I could have the superhub for free and my bill…
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Vodafone changed T's & C's on non expiring data SIM
For a number of years I have been using a non expiring data sim/dongle on Vodafone. The only requirement is that you use it at least once every 270 days to keep the credit live. I tried to use it a couple of weeks ago and it now turns out that Vodafone have changed the T's & C's for this sim/dongle and it now expires every…
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Who pays to replace the faulty clutch on my car?
My husband's car needed a new clutch 18 months ago, which was replaced by a local independent garage that we have used many times and have previously been happy with. Earlier this year we noticed that the clutch wasn't working very well and asked the same garage to check it out when they did a service. The car came back…
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Consumer help
Hi everyone not very computer literate so bare with me I bought a tv from John Lewis 5 years go the tv went faulty just before the warranty was up I contacted them, they came out, said I needed a new tv they could swap tv like for like or get a new one and pay the difference and said my old tv was worth £450. When I made…
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Sky order cancelled after install, 6 months later they want box back
Now before anyone thinks I expect something for free, I ordered Sky last November and on install day 2 guys just plugged in box to the connectors already there and that was that, I phoned up Sky same day to ask about the card and was told order was cancelled, I mentioned that the guys had come round and left a new box and…
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Payment Error
Hi, I tried to place an order online with a retailer. I received a payment error message each time. I tried a few times as I thougt the site must have been faulty. I checked my bank and although not one order was successful 4 payments have been held by my bank for this company. I called them and they cant release the money…
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six year old suite
bought a suite in feb 2008 from freemans catalogue complained after about eight months about the cushioning they sent out a chap to get a report on the suite , who informed me there was something wrong but when reporting back to Freemans told them there was nothing wrong. Freemans informed me if i wasnt happy i could get…
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VAT & Duty for delivery
My daughter placed an order online for wedding shoes from an online retailer and paid an additional Expedited Shipping of £ 11.11, at the time of ordering shipping was at a special offer reduced rate. Today she has received a text message from DHL saying "DHL would like to deliver a shipment with Ref 524845925, however,…
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Consumer Rights Bill back in the House of Commons: 13 May
Our goal is to post up information on work undertaken in the House of Commons that has a consumer focus but which may not be highlighted elsewhere. We have posted this on the Consumer Rights board because we thought some of you might be interested in the topic of debate. We encourage discussion and comments concerning the…
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Rights on Ebay/Paypal not refunding and bank not getting involved?
Basics are, bought a pc and as I have returned a few items in last year including 1 other faulty product Ebay banned me as they saw it as a lot of refunds in a year being suspicious, I was later banned from Paypal for same reason. Ebay closed an open case in sellers favour saying I am no longer covered, Paypal wont even…
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Landscape Gardeners Problems
My mum hired a landscape gardener to do her garden he has charged £2000 already for materials ( garden is really small) he promised to leave the garden secure at all times and promised to work late at night or weekends if needed. This hasn't happened instead he has left her with a gap in the fence therefore not secure. He…
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28 day return policy
Help please. I bought something from Maplin and the receipt clearly says that within 28 days of purchase they will offer a refund. I bought the item on Wednesday 9th April and I tried to return it on Wednesday 9th May. By my calculations this is within the 28 day period (exactly on day 28). However Maplin stated that the…
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TMobile - billing error - taken money not owed
I have been having problems with T Mobile lately. Last month they billed me in error, this resulted in money being taken from my account and me receiving a bank charge. I had to fight T Mobile to accept responsibility for the billing error, which they did, and they agreed to refund the bank charge. Instead of refunding the…
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Signed for parcel not received
Hello I ordered some items from debenhams online and a card was put through my door on Friday stating my next door neighbour (house number is specified) had signed for them. My neighbour is on holiday so I'm confused as to how they signed for it! I asked my other neighbours but no one has it. What do I do now?
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Argos and Baby-G watch
OK, so my watch was going to be a year old in November 2013 but it broke in October 2013. The screen went wonky - black bits , bits of numbers etc and then it stopped. I brought it back to Argos who said they would send it off for repair and it might just be the battery. I explained that I have owned several Baby G's and…
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dispute with lenovo laptop manufacturer!!!!! HELP!!!!!!
Hello I would be grateful if anyone can share their experiences or advice with me. I purchased a lenovo laptop from very.co.uk and paid for it using my credit card. The laptop cost me £319 I bought this laptop in Aug 2013 so it's still in warranty. Then laptop started to develop a fault where the sound worked one day but…
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Dispute with handyman
Morning I have property I let out. My last tenant left end of Nov 2013 and was penalised for some damage on checkout. On request the letting agency asked a local handyman to provide a quote for all the repairs. In my opinion the quote was a bit on the high side at £400, but as the the new tenant was due to move in…
