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Signed for parcel not received

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monty-doggy
monty-doggy Posts: 2,134 Forumite
Part of the Furniture 1,000 Posts Combo Breaker I've been Money Tipped!
edited 11 May 2014 at 11:56PM in Consumer rights
Hello
I ordered some items from debenhams online and a card was put through my door on Friday stating my next door neighbour (house number is specified) had signed for them. My neighbour is on holiday so I'm confused as to how they signed for it! I asked my other neighbours but no one has it.

What do I do now?

Comments

  • mije1983
    mije1983 Posts: 3,665 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Name Dropper
    Is there a contact number on the card? If so give them a call. They may be able to tell you which neighbour they left it with.
  • monty-doggy
    monty-doggy Posts: 2,134 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I've been Money Tipped!
    There is a number, they wrote the house number on the card. It's that neighbour that is on holiday!
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    If the courier company cannot help, you could ring Debenhams and ask them to sort it out.
  • MamaMoo_2
    MamaMoo_2 Posts: 2,644 Forumite
    Could someone have popped into your neighbour's to water the plants/feed the pets etc. and signed for it?
  • monty-doggy
    monty-doggy Posts: 2,134 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I've been Money Tipped!
    Maybe, I'll give them a call today see what they suggest :)
  • monty-doggy
    monty-doggy Posts: 2,134 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I've been Money Tipped!
    After being on hold to debenhams for ten mins while they called the courier they are adamant it was left with my next door neighbour and I'll have to wait three weeks until they get back from holidays until they will look into it any further for me :(
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