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Totally confused where to start
Was going to take out contract with Virgin Media. Filled in all forms in store. Called by manager that day arranged to call into shop next day. Went in store next day was told family member who stayed with me in 2011 had left an unpaid bill of £140 and that I could not proceed until debt was cleared. Paid of debt of £140…
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LBA query
i am in dispute with a EU company that has bricks and mortar premises in the UK. Should i send the LBA to the offices in UK in which the dispute originated or to their Head Office abroad?
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Failure of Royal Mail to return to sender
I ordered goods from USA and paid £22. The Royal Mail demanded £12 before letting me have the parcel (£4 customs and £8 Royal Mail fee). I refused to pay this excessive charge, so they claimed they returned the item to sender. But the sender never received it and although I went through the whole complaints procedure,…
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CEX Stolen goods
Help please I bought a camera lens from CEX and now the police have contacted me after obtaining details from CEX demanding seizure of the lens because it has been reported stolen. I purchased it through Paypal using a Mastercard so it would seem as though I have some buyers protection but who from??? Thank you MSE
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Can I cancel a sofa from SCS?
Hi. Just wondering if anyone can help? I ordered a sofa from scs in mid April. During the telephone call in which I made the order, they advised that the sofa cannot be cancelled once ordered and finance completed which I agreed to. However, they stated that the delivery would be 4 weeks. That time is now nearly upon Us…
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Question on a Life time warranty
I bought a sink from B&Q 15 months ago and has developed a leak underneath where the resin has eroded, I spoke to the so called customer services and they basically called me a liar by insisting that we had damaged it and could not possible be a manufacturing fault, which it most definitely is. I'm not letting this rest as…
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Mobile Phone In For Repair: How Long For?
Evening all. I have a phone in for repair. Moto G. Bought it 5 months ago. On PAYG from Phones4u. Microphone doesn't work. Never did. It's been in for repair since the 21st April (I hand delivered it to Phones4u). It was picked up for repair on the 28th April. The next day it was sent for a "high level repair". Which means…
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TalkMobile Failure to Call Off Ballifs!!
OK the story... I started a two year contract with TalkMobile through the CarPhone Warehouse in April 2011. In October 2013 I went into the CPW and rung TalkMobile to give 30 days notice and cancelled the direct debit in December. In April 2014, I received a letter from Buchanan Clark and Wells a debt collection agency…
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sold as seen
ON bank holiday Monday we decided to buy a caravan.As it is a second hand van we were told it was 'sold as seen'.The sales person was taking us through the things included.He mentioned the items included in the van.Everything you see he said.I asked and he said as it had been the subject of a non-payment of finance this…
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SCS blunder
I bought a sectional corner unit in dec and SCS delivered and it and assembled it. Last month I tried to split the sections of the sofa as I desperately needed to clean under it and my wedding ring had slipped between two of the seats Long story short...when the delivery men assembled my sofa they put clips on the…
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Bought a double bed on Groupon: total nightmare!
I purchased a double frame bed and mattress for £200 via Groupon. A great deal which costed me, however, 2 days off and a headache! After 10 days, I've received a confirmation SMS from the delivery company, DX, which explained me that my fantastic double bedroom would have been delivered on 7th May (from 8am until 6 pm). I…
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Help needed with pursuing refund
Hi there all, I'm a newbie on here, and I did try my best to make sure I was opening this in the correct part of the forum, but my apologies in advance if it isn't. I have an issue that I'd like some advice on, and would appreciate if anyone here can assist me in any way. I ordered some wooden flooring from Kensington…
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Residential Parking
Hello, I am unsure if this is the correct place to post this but was unsure where else may be suitable. I have recently moved into a new build home. It comes with a separate parking space just outside of the house. I was wondering I anyone knew if there was a certain size that the bays must be. Or where I may be able to…
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Problems with refund when using credit note
Can anyone help me out here? I had a credit note from Seraphine (maternity clothes online shop) for £75 (from a faulty bag that was returned). I decided to buy 3 items with this, costing £42, £25 and £39 - £106 together. I paid the extra £31 by paypal. This morning I had a message saying that the last item for £39 was out…
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Madbid penny auction site-can you get your money back?
I was stupid enough to get drawn into the Madbid Auction site as I am in need of a new phone.....so Ah ha I thought I could win one at a very discounted sum. Wrong!! They take your credits as you bid so you end up with no credits and have bought nothing! Then they seem to be able to take more money from your account to add…
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Woodworm in bensons for beds furniture
Hi I bought a wood bedframe from bensons for beds nearly four years ago and have noticed what looks like woodworm holes. I have contacted the customer services department and have been told (a) it was sold with a 1 year guarantee, (2) the holes could not have been formed by woodworm (3) if it was woodworm, it would be…
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Scs wrong amount charged where do I stand
Hi guys, bit of advice please. I've recently bought a sofa and carpet from scs, we've had it since 1st jean and recently been told we're not paying enough. It seems all the paperwork they have done and we've signed for is for just the couch and not the carpet. They now want us to go in and sort it out. Thing is I'd now…
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Woolworths refusing to refund
I bought 2 Gemini tablet computers from Woolworths website Nov 2013 as Xmas presents for my daughters. Obviously they weren't used until Xmas Day. Since then both tablets have had 3 faults each. Woolworths will not deal with the problems themselves and insist that I deal with the manufacturer. Whilst they have repaired…
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Contaminated food from Tesco
Bought a pack of Tesco Finest couscous last August, which contained a 1cm stone and cracked a white filling in my tooth, which cost £100 to replace. Rubbish customer service response from Tesco: still in communication to get them to even pay for the filling, let alone lost time at work. Think it have to be the small claims…
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cancelling order on sofa??
i have just been dumped by my wife and forced out the house. We ordered a sofa 8 weeks back £200 deposit £500 finance. And it will be delivered to an address of my choice around the beginning of June. What compromise is available to me to cancel the sofa regards.
