Failure of Royal Mail to return to sender

doublet1

I ordered goods from USA and paid £22. The Royal Mail demanded £12 before letting me have the parcel (£4 customs and £8 Royal Mail fee). I refused to pay this excessive charge, so they claimed they returned the item to sender. But the sender never received it and although I went through the whole complaints procedure, Royal Mail refused to reimburse me or help locate the parcel. This seems to absolve Royal Mail of any responsibility to return the item to sender. They could just throw the item in the bin or keep it themselves.

paddyrg

1) You aren't RM's client, so have no claim
2) You thought you were getting something cheap by avoiding UK tax?
3) Whichever postal service overseas they returned it to is the last step in the chain - the ones who didn't deliver
4) New user, first post. Hmmm

visidigi

doublet1 wrote: »

I ordered goods from USA and paid £22. The Royal Mail demanded £12 before letting me have the parcel (£4 customs and £8 Royal Mail fee). I refused to pay this excessive charge, so they claimed they returned the item to sender. But the sender never received it and although I went through the whole complaints procedure, Royal Mail refused to reimburse me or help locate the parcel. This seems to absolve Royal Mail of any responsibility to return the item to sender. They could just throw the item in the bin or keep it themselves.

Allowance is £15, at £22 duties were inevitable. Your refusal to accept doesn't make RM obligated to return it to sender as they are still out the duties they paid on your behalf.

Refusing it really wasn't a good idea...

rustyboy21

Own Fault
End of story!

George_Michael

rustyboy21 wrote: »

Own Fault
End of story!

But,
but,
but it's always someone else's fault.

RuthnJasper

Give Elvis Presley a call; he might have a few tips...

pinkshoes

Your refund will be from the seller.

There's nearly always customs charges when buying fromnoutside the EU.

RM owes you nothing.

bris

Don't buy from outside the EU if you don't know how customs charges work.

rustyboy21

So Basically, You are stuffed !


Most likely the goods have been destroyed now. Good luck trying to get money back from USA

Money-Saving-King

doublet1 wrote: »

I ordered goods from USA and paid £22. The Royal Mail demanded £12 before letting me have the parcel (£4 customs and £8 Royal Mail fee). I refused to pay this excessive charge, so they claimed they returned the item to sender. But the sender never received it and although I went through the whole complaints procedure, Royal Mail refused to reimburse me or help locate the parcel. This seems to absolve Royal Mail of any responsibility to return the item to sender. They could just throw the item in the bin or keep it themselves.

Your own fault basically.

arcon5

LOL
had they returned it to sender you realise you would have been liable for return postage costs if there was any.