Woolworths refusing to refund

eviebaby

I bought 2 Gemini tablet computers from Woolworths website Nov 2013 as Xmas presents for my daughters. Obviously they weren't used until Xmas Day. Since then both tablets have had 3 faults each. Woolworths will not deal with the problems themselves and insist that I deal with the manufacturer. Whilst they have repaired both tablets, on one occasion they kept it for 8 weeks supposedly awaiting parts. I have had to pay postage of over £7 each time to return them for repair. Last week I received 2 "new" replacement tablets from Gemini and one had a faulty on/off button and the other failed within 3 days.

I have emailed Woolworths, using the template letter from this site, to request a refund as I feel that these products are not of a satisfactory quality and fit for purpose. They have replied saying that they will not refund and will continue to offer repairs where possible.

I feel sure that if I had bought these from a shop and could take them back I would be given a refund.

What can I do?

bod1467

You have no automatic right to a refund once a product has been "accepted". This explains things in more detail ...

http://sogahub.tradingstandards.gov.uk/explained

eviebaby

Thanks for the link. The faulty goods section states that customers are entitled to a price reduction or partial refund if repairs take an unreasonable amount of time or cause unreasonable inconvenience, or if the repair or replacement is not satisfactory when received.

I believe all of these apply so I will email Woolworths again with a copy of the wording from the Sale of Goods Act. Fingers crossed.