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Tour name change
Hi, I booked a coach your around New Zealand for July this year through STA travel. Unfortunately since then have split with my girlfriend who I was meant to be going with. So I am no longer going. She has offered to buy the place off of me but STA travel say I can not change the name and have to lose 50% of the price if I…
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Internet site won't cancel contract
Hello really need some advice, My daughter ordered a 'free trial' which apparently is not free but this is the problem as soon as I knew what she had done within 5 mins of her doing it I rang the company they hung up on me 3 times then eventually someone said we have to have the trial then it goes on auto renew so we can…
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Mortgage company took two payments by mistake
NRAM took 2 mortgage payments by mistake and have left me with 46p. I had to wait till i got home at 6.30pm after work to find out why i couldnt get money out today thinking i had plenty in bank. On phoning my bank it seems nram have taken two payments of my mortgage by mistake. They are now shut and i cant contact them…
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Carpetright may not give full refund
Last week we had someone from Carpet Right come round and take measurements for estimate for new carpet. Later in the week they called to tell us what the price would be, we accepted this and paid in full on Sunday, and booked in a date for it to be delivered/fitted. Today we got a call to say that they made a mistake on…
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Camera problem at John Lewis
Message deleted. Camera gone.
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Help Needed Please - Tesco Direct
Hello, On Saturday I placed a order with Tesco direct. I payed next day delivery for it however there was a problem and a item on the went "missing". Tesco did nothing to find the item and it was me who managed to sort the problem. Yesterday I rang city link to find that Tesco had not attached the parcel stickers correctly…
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Buyer wants refund and to keep sick puppy
Hi all, Looking for a little advice. I sold my 8 month old much loved puppy due to health concern I developed which meant she wasn't getting the care she deserved. Screened a lot of people and finally picked a family who drove over 200 miles to get the pup. Pup had a heart murmur detected at her first vaccination but vet…
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Cottage owner withholding security deposit
Posted this in the UK holidays forum but didn't really get a response there, thought might have more luck here! Hi - wondering if anyone can help or has experience in this situation.. we stayed in a self catering house for the weekend. We paid a £500 deposit which the owner is now saying she will keep £200 of as the house…
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Primus are a nightmare!!!
Hello I recently signed up with Primus for my phone and broadband as they were the best deal and we were trying to save a bit of cash. I signed up with them 13/04/2014 and they sent out an engineer 01/05/2014. They said we had a 14 day cooling off period so I phoned Tuesday to cancel with them as we had had a better deal…
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Chargeback Debit Card
Hi Guy's, I have been in dispute for a couple of months regarding https://www.book-your-theory.com. We paid £49.50 to get my Son's theory test booked ( yes I know it isnt the official .gov site ) and have since been advised to contact my bank to ask for a chargeback. This I did with all the necessary information etc.…
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Ebay Memory Card
Hi, I ordered a Class 10 32gb Samsung Micro SD card from ebay(Monday) for £11 and it arrived yesterday. It was only after reading something yesterday morning that prompted me to test it on arrival using H2TESTW. The test said that the card only had a usable capacity of 8gb, the rest was corrupt. I confirmed this by filling…
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Passport service site pressing for payment
My daughter applied for a passport through British Passport Services. She realised it was a scam but a legal one just before she paid. She contacted me and said the company was chasing her for the payment. I went to the site and completed the form to see for myself. I did not send payment either. They booked me an…
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Elbon Wellbeing scam be aware
These sharks have contacted by phone my father My father is on the list not to have any cold calls so this to start with is illegal My elderly dad (90) was cold called by a sales rep. from a company called Elbon Wellbeing based in Birmingham. They sold him pomegranate tablets using his debit card details for £183. When I…
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Is my freezer still under guarantee?
Hi I came home tonight to see that my freezer had stopped working - been away for a few days and all my food was defrosted. I am pretty sure the pump has gone as I can hear it whirring in the back. Also the temperature will not go beyond -4 degrees celcius and wont freeze any water. Its a Beko freezer which I bought in…
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when a parcel doesn't turn up (parcelforce)
I ordered some things from Pets at Home. As its free delivery over £29 I also asked parents what they needed for dog so it ended up being large order. Anyway it never arrived. I tracked online and it said delivered. It did not go to neighbours and there was no card. Went into parcelforce office and they said we'll ask…
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Mira Shower Guarantee
We moved into our house just over a year ago. The previous owners had renovated and replaced the bathrooms, showers and the kitchen totally. They gave us the receipts and documents for everything staying with the house, this included the Mira Shower in the bathroom. We have had a few things go faulty, but as all under…
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Incorrect duty / VAT charged by DHL
I ordered some LEDs from a Chinese supplier on AliExpress about a month ago, these were samples and I only paid a nominal $5 for shipping, nothing for the LEDs themselves. The supplier shipped them via DHL and for some reason they decided they were worth about £50 so charged me VAT and a handling fee on them. I got an…
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Refunds not received I-Lad Ironing Board
Is it worth taking a company to the small claims court for £90 plus time and money spent chasing them for a refund? I bought an I-Lad Ironing Board from a stand at the London Ideal Homes Show in March. No goods arrived I have been chasing them since before Easter for a refund. Even though I have sent Recorded Delivery…
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caller display unit with large font
Does anyone know where I can buy one of these as the normal ones are too small for me to see due to poor eye sight Have been looking for months thanks
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Samsung repair- Need Advice please!
Basically my mum have sent her Samsung note 10.1 for repair 3x the 1st was in 09/2013 2nd was 03/2014 and 3rd was 04/2014. Now again it is having another problem, and my mum don't really want to send it back for repair. She's worried that if she send it again and when it comes back that it might develop another fault…
