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faulty washing machine a fire risk
bought a washing machine 3 years ago the suppliers contacted me recently saying they had identified a component that was faulty and could cause a fire. to rectify this they were sending an engineer to replace the faulty item. I informed them that I had taken the machine to my house in Spain, what should I do. they wrote…
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Clarification Needed re: Forgotten Young Person's Railcard
Hello everyone, In a nutshell: My partner travelled on a Southern Rail service from London - Brighton yesterday, and has been fined £55 (cost of new ticket + penalty fare) for travelling without her young person's railcard. Despite knowing it's a long-shot, we are planning on appealing the penalty fare. We do know that…
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sold wrong item twice in 3 days... currys
So sunday I went to currys to purchase a new TV, I bought a tv and left the store with it, only to discover when I got home I had been sold the wrong tv, while I was happy with the model I received, it turned out to be faulty, so I returned it today to get the tv I originally purchased (having already explained over the…
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Invoice From DHL – Pay it or fight it?
I get a LOT of emails DHL and the likes telling me an invoice in enclosed – I obviously delete them. But today I got a letter from Control Account telling me I owe £30.00 for VAT and customs I ordered a mobile phone booster from http://www.mobilephonesignalbooster.com It came next day all free postage from UK But it didn’t…
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childrens savings
I have 20k to invest for my granddaughter who is 12 years old. where can I put this to get the best rate of interest - the money can be tied up for the next 6 years and can be added to.
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Tesco outside 12 months warranty
We purchased a Freesat set top box 18 months ago, which subsequently failed on the first day of set-up. Tesco replaced the following day (Direct - not stocked instore). Within a few months we started to have a few issues with the box (Echostar HDS600 where is 'forgets' to record programmes on series link, and the worst…
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pc world refund
hi, this is my first time on this great site and need your help and advice. i bought a usb wifi device to receive wifi signal on my laptop from pc world. as of today the receipt is still valid for another week before the 21 day refund runs out. i removed the wrapper from the box and tried this device on my laptop and i am…
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Rogue window cleaners
I had a window cleaner for 6 months as I am physically disabled and can't manage them myself. After cleaning twice, the problems started. I work shifts, so was home most of the times they turned up, and noticed that they were not cleaning all of my windows. The large kitchen window has a very large web across the outside…
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Stone found in chocolates - what rights?
Hi there. I was wondering if the collective expertise here can help me with something troubling me. My wife bit into a chocolate truffle from a top luxury brand recently and nearly broke her tooth on a small stone that was inside. She was pretty horrified and I immediately contacted this small UK manufacturer on the…
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Asda delivery = ruined clothing
I recently ordered my grocery shopping from Asda and I ordered 2 bottles of bleach which had leaked. The driver refunded my for it as well as the other items in the bag it was in. He failed to inform me that the bleach was all over the other carrier bags which them went on my jeans and has left a mark. I emailed Asda to…
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Parcel wrongly delivered
8 days ago quite a big box was left on my doorstep addressed to someone else but at my address. I emailed supplier who asked me to take it to PO. I refused as it's quite heavy and bulky. They said they would contact person it was meant for and lmk but I've heard nothing else from them. I also contacted courier who…
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Thetrainline.. cant do any thing right
Hi, OH brought ticket to and from kent on the above website.. they sent 2 x ticket from kent to home. So rang them up they said send the one ticket and they will refund and can take a week so again had to pay the one way ticket today while it was still cheap as they wouldnt send the correct one. Now i heard they they…
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Champneys Gift Vouchers and closed branch
Hello I bought my mum £100 of gift vouchers for Mothers Day this year from the Brighton branch. I was walking past the branch on Friday to only find that it has closed down. My mum has not had a chance to use the vouchers yet and Champneys are refusing to refund them saying they can still be used at any other branch (the…
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Sony 5 year warranty
I bought a sony 40" tv/bluray combi with five year warranty. The dvd player stopped working after very little use. Rang sony in Jan 14 and it went locally for repair. Part no longer available so have been offered a home cinema system?? This is a known fault with these units and I am appalled at the time it has taken for…
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Broken bed
We bought a bed back in April last year (2013). We purchased the bed from in store for approximately £600. We paid via debit card. When the bed was delivered, it had been poorly manufactured to the point that we could not put it together. I contacted the company and complained that day and the next day they contacted us…
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KGB Deals took my money and now ignoring me me
On 18 March I ordered a pair of cotton trousers from kgb, no voucher or third party involved. Had a discount code so cost was £12.50, taken straight away from my debit card. 3 weeks later I emailed, reply said can take 4 weeks. Emailed back...... over and over and over again. No reply at all. Any suggestions? Thanks.
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Where is best to buy a new fridge/freezer
My fridge freezer has packed up.Looking to buy a new one, any suggestions as to good companies to buy from and also who to avoid!!!! Thanks
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Paul Simon administration query
Hi everyone I posted this a couple of weeks ago in the wrong place so trying again! I bought a sofa from paul Simon 3 days before it went into administration. I paid £130 on credit card (deposit) and the remaining £400 was on interest free credit. The sofa will not be delivered so I tried to cancel the agreement with the…
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age renew serum
hi, followed a link from MSE for free age renew serum then a couple weeks later found that the company involved had taken over £80 from my bank. Cant seem to find the original link on this site to check all the info on it but any advice on what to do next would be welcome. Thanks
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Refund of original/return postage for item not as described?
I purchased an item (shoes) from a business seller on Amazon which arrived this week. On the outside of the box, the correct size appeared, though when I opened it the shoes were a different size. They are a tight fit and too narrow, so I intend to return them. The buyer's page on Amazon states they will refund within 28…
