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British Gas/Dynorod HomeCare - comedy of errors
Hi all I have a dispute with British Gas/Dynorod and wondered if members on this forum could have a read of the below and let me know their thoughts. Apologies that it's rather long. I have had a blocked drain at the back of my flat for over 1 year, despite 6 visits from Dynorod and hours of phone calls and time wasted in…
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Mattress question
Ok, so last year we bought a mattress from John Lewis. We both asked for firm (just firm not hard) as my wife has sciatica and was told this would help. I asked for the same as always slept on firm mattresses. It arrives and noticed it making pinging sounds from the off. Was told it was settling and to call them back if it…
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Can a carrot cake be called a carrot cake with only 5% carrots?
Bought a carrot cake the other day as I hadn't had one for a while (well, a few weeks..) It tasted like chemicals. Just sat looking at the ingrdients and it actually contains only 5% grated carrtot..
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Anytime Fitness keeping £60, not yet used gym, request a refund - advice request
I signed up to a special offer for Anytime Fitness gym that was not yet open, on the basis that it would be open very soon. I was also told when I signed up (at a stand in tesco lol avoid like the plague!) that I could cancel at anytime, no problems. The reason I joined was for classes and the woman said 'if our classes…
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Why is it such a hassle to get a refund at NEW LOOK
I went to New Look to get what I thought would be a seemingly straight-forward refund on a dress I bought. It was within the 28 day time frame, I had the receipt and the Debit card that I had originally paid with. Anyway it all seemed ok until the Cashier said :'ohhh your debit card isnt signed on the back so you cant get…
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PayPal and SOGA
So at work, somebody returned a pair of boots as leaking when they aren't designed to be waterproof, and are not sold/advertised as such. As they do not have a manufacturing fault the return was rejected. Customer raised a PayPal dispute (item not as described) and PayPal decided that the customer could have a refund. The…
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Sony not returning/repairing product!
Hi, Hope someone can help. I returned a faulty Playstation controller in March after calling Sony support to register the fault and was told it would be a maximum of 2 weeks for the case to be resolved. I've called them numerous times and they just say it was confirmed as faulty 5 weeks ago and someone will call to update…
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Wilkinsons poor delivery sevice
Hi all, Would love to get some advice about my dire experience with Wilkos and how I should proceed! * I ordered 4 items at a total cost of £300 from the Wilko website about 3 weeks ago * After a week of ordering, I still hadn't heard anything from Wilko so contacted them * Apparently, they had passed the wrong tel number…
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selfridges issue
Hi all, I'll try to keep this brief but need advice and help adapter! Basically, me and my fiancee purchased a three piece suit for my wedding. We spent nearly two hours adjusting it, trying different waistcoats etc and then decided to purchase it. We paid £710 (ouch!) and a further £10 for adjustments to the trousers and…
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Website subscription refund
I subscribed to an educational website 'twinkl' which offers printable resources and resources such as PowerPoints to use in lessons. The resource I wanted stated that if I wanted to access this resource I needed to subscribe the platinum subscription. I followed the link attached to the resource and happily paid £39.95…
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A Very Disgruntled_James. Slippery Very.co.uk
I ordered a TV from Very on 19th April and delivery was scheduled for 24th. The email I received telling me this vital piece of information arrived on the 23rd at 8.25pm. Not much notice, but moving things around made it possible to be available to accept the delivery. I then logged into my Very account on 24th to look for…
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Returned faulty PC bought via Ebay/Paypal, Ebay refuses to refund
I got a faulty pc, no word from seller so opened dispute and they told me to return at my expense so I did so, when they didnt refund I waited till I could escalate and did so. A few hours later I get an email from Ebay saying I am suspended due to suspicious activities and the claim closed in sellers favour. So a £1200 pc…
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Faulty product , will not cover delivery
I recently bought a 2 part product (lets say a gutter and trim) I travelled 50 miles to collect it due to it being expensive to deliver (£60 approx) When it came to fit it the gutter was correct and the same gutter as I bought from them 2 weeks earlier. the trim was the wrong trim and too small and unusable and not the…
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Cleaners Posting Safety Warnings on All Walls
Hi Not sure where to put this post, but I suppose it could fit under 'consumer rights.' I live in a block of flats, which is quite well looked after, with well maintained and decorated hallways. I recently returned to the property to find that the cleaners had stuck 'safety warnings' to almost every single internal wall in…
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Specsaver Issue
Hi, I had a Contact Lenses Trial which is meant to be free. When I arrived, sat down I was told I have to pay £20 because I had already had a contact lenses trial in 2011, which I did not complete. So I willingly paid. But When I reached home I checked the terms and conditions, it states: "Trial subject to suitability and…
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Moneyback - Dodgy Software Bought Online
Hello I'd really appreciate some help with getting my money returned from a company that I bought some software from online. I'm not sure what information I need to provide here so that people with more experience can assist me so I'd appreciate clarification on what I need to share so I can be assisted. Thanks S
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help with a returns question
hi there id love a little advise on a small situation my car needs a new clutch long story short i bought one to be fitted then was let down . so needed to return it i did so within the 10days quoted on t+c s 7. Your right of cancellation 7.1 You have the right to cancel the contract at any time up to 10 days after you…
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Buying from China
I bought an item from China and when it arrived it was badly damaged. Payment was made through PayPal. PayPal have agreed to refund the cost but are saying I have to return the item with me bearing the cost. Does China have any distance selling regulations? Really do think I should have to pay the cost of return.:(
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Cancelling a mattress purchase from Dreams
Hi all, I'm unused to forums so forgive me if I have posted incorrectly.. Me and my partner bought a mattress from dreams yesterday 01/05/2014, to be delivered in roughly 2 weeks. After getting home we found our current mattress was very similar to the one ordered and was unlikely to help with back pain, so we decided to…
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Plusnet charge for 0845 calls
Hi, I joined PlusNet recently. Just received my first bill, I was terribly surprised to be billed £39,80 exclusively for making 0845 calls. When I phoned them and explained I m on plusnet anytime plan which should include 0845 numbers, they said but there are exceptions. When I asked what are that exceptions and why I have…
