Faulty product , will not cover delivery

greenface

I recently bought a 2 part product (lets say a gutter and trim) I travelled 50 miles to collect it due to it being expensive to deliver (£60 approx) When it came to fit it the gutter was correct and the same gutter as I bought from them 2 weeks earlier. the trim was the wrong trim and too small and unusable and not the same as the trim I picked up 2 weeks earlier(6mm smaller). I made contact with the company and as I am not prepared to go out to change the trim as its 50 miles and 2 hours traveling They have acknowledged they gave me the wrong trim . they want me to buy new trim inc postage then send the trim back to them at my expense and they will refund the price of the trim only . I am happy to leave the trim at any delivery point local to me to collect and drop off correct trim . They are saying they wont do that and will not pay for my side of postage in either direction . The price to deliver just this product will be around £15 and the price of the trim is about £26 . My point is they made the error I should not have to pay for the delivery. (I have spent over £700 in the past 2 weeks in 2 visits) Where do I stand ? thanks in advance

bod1467

http://sogahub.tradingstandards.gov.uk/explained

Section 4:

Any refund, repair or replacement you arrange with your customer relating to faulty goods must not cause them too much inconvenience and you will have to pay for other costs, for example, collection or delivery.