Faulty sunglasses - Amazon

desertfox

I recently purchased some Ray Ban sunglasses from a seller via Amazon. They broke after six weeks, I have since contacted the seller via Amazon but to no avail and then filed a claim with Amazon who have told me that as I didn't return the faulty goods within 14 days, there is nothing they can do and I should contact the manufacturer. What are my rights - are Amazon liable to refund me? Any advice please.

hollydays

Well what was the correspondence between yourself and the seller?

desertfox

Hi, did not reply to my emails.

agrinnall

I'm sorry but I doubt if you have a leg to stand on if it was a private seller, you say they broke after 6 weeks so they weren't faulty when you got them, you broke them and that's hardly the seller's fault.

daggy

What is wrong with the sunglasses? If it is a fault and not damage I believe it is assumed to have been present at the point of sale if it occured within the first 6 months of sale.

desertfox

one of the rayban logo pins on the arm fell off. it's no different to buying a lacoste jumper and having half the crocodile fall off. it renders the the item unwearable.

MamaMoo_2

desertfox wrote: »

one of the rayban logo pins on the arm fell off. it's no different to buying a lacoste jumper and having half the crocodile fall off. it renders the the item unwearable.

Really? The absence of a logo makes them unwearable?

cookie365

desertfox wrote: »

one of the rayban logo pins on the arm fell off. it's no different to buying a lacoste jumper and having half the crocodile fall off. it renders the the item unwearable.

I'm going to stick my neck out and suggest it's no different to buying a 'Lucoste' jumper and having half the crocodile fall off.

Zandoni

I'd wonder if they are fake...

photome

Sounds like a fake if the logo just fell off.

Did you pay a rayban price or a fake price

Morglin

Sound like fake glasses, but the only purpose of sunglasses, is to keep the sun out of your eyes, and the loss of a logo won't hinder that. :doh:

Best advice is that if you want genuine designer gear, is to buy it from either a designer outlet, or a reputable, well known shop - you will pay more, but they will be the real deal

You get what you pay for.

Lin