Faulty sunglasses - Amazon

photome

LilElvis wrote: »

Really?

I would be naffed off if I had received some of the comments that have been posted. He bought faulty goods and wanted to know how to get restitution, not be criticised over his purchase. Raybans have been around for decades - a reputable brand of sunglasses - not a 'designer' who has had his logo attached for a massive hike in the price on an otherwise cheap item.

I asked how much he paid and if he paid rayban price then he has a valid complaint and could take it up with rayban,if they were a "bargain" then they are most likely fake,

vuvuzela

LilElvis wrote: »

Yes he did. Read the opening post. Amazon marketplace seller.

I did.
Care to point out which particular seller ?
Not mentioned.
So no-one can check feedback, items sold, date registered etc. All of which are important in establishing bona fides of the seller.

LilElvis

photome wrote: »

I asked how much he paid and if he paid rayban price then he has a valid complaint and could take it up with rayban,if they were a "bargain" then they are most likely fake,

I would think that most people would have an expectation that buying through Amazon would mean that they were purchasing from reputable sellers and that if there was an issue that Amazon would assist in resolving the issue. Prices on Amazon go up and down like a yoyo, so that alone would not necessarily have set off alarm bells with me.

The posts which offended the OP, as they would me, were the unhelpful ones decrying his purchase and making stupid suggestions to superglue the logo back on etc.

LilElvis

vuvuzela wrote: »

I did.
Care to point out which particular seller ?
Not mentioned.
So no-one can check feedback, items sold, date registered etc. All of which are important in establishing bona fides of the seller.

You can hardly blame the OP for not naming the actual marketplace seller as 1. he is a new poster 2. no-one asked him. Perhaps he was relying on the Amazon brand.

His actual question was as to whether Amazon was liable to refund him, as opposed to the marketplace seller. As this is solely about liability the feedback etc of the marketplace seller is irrelevant.

vuvuzela

LilElvis wrote: »

You can hardly blame the OP for not naming the actual marketplace seller as 1. he is a new poster 2. no-one asked him. Perhaps he was relying on the Amazon brand.

His actual question was as to whether Amazon was liable to refund him, as opposed to the marketplace seller. As this is solely about liability the feedback etc of the marketplace seller is irrelevant.

Not irrelevant at all. Everyone has a duty of care to themselves and their money.
If it was a new seller, no feedback, prices lower than everyone else then alarm bells should have rung.

All academic though, as after the OP unnecessarily throwing their toys out of the pram earlier, it's unlikely they will be back.

vuvuzela

Amazon don't / can't vet all their marketplace sellers. Fakes are rife in some categories. Sunglasses are regularly faked. Not difficult to correlate those 2 statements.

http://www.dailydot.com/news/amazon-marketplace-conterfeit-fake-goods/

photome

LilElvis wrote: »

I would think that most people would have an expectation that buying through Amazon would mean that they were purchasing from reputable sellers and that if there was an issue that Amazon would assist in resolving the issue. Prices on Amazon go up and down like a yoyo, so that alone would not necessarily have set off alarm bells with me.

The posts which offended the OP, as they would me, were the unhelpful ones decrying his purchase and making stupid suggestions to superglue the logo back on etc.

Thats the first mistake, second mistake is if the glasses were half the price of every other retailer etc etc

I do agree though the posts about sticking the logo back on were uncalled for and childish

buglawton

Be aware that dark lenses which do not filter UV light are dangerous, can damage your eyes. Were I to ever buy shades online I'd have to test them with a UV tester. It's even more critical with kids' sunglasses.

visidigi

photome wrote: »

Thats the first mistake, second mistake is if the glasses were half the price of every other retailer etc etc

I do agree though the posts about sticking the logo back on were uncalled for and childish

I think they were, in total fairness, triggered by the following comments from the OP:

one of the rayban logo pins on the arm fell off.

it renders the the item unwearable.

When looked at in that context, I don't think they were uncalled for, they were actually quite practical

jackieblack

I think the first mistake was this

desertfox wrote: »

I recently purchased some Ray Ban sunglasses from a seller via Amazon.

LilElvis wrote: »

I would think that most people would have an expectation that buying through Amazon would mean that they were purchasing from reputable sellers and that if there was an issue that Amazon would assist in resolving the issue.

Frankly, anyone who thinks buying through Amazon from a 3rd party seller thinks that means they're buying from a reputable seller is fooling themselves.


I've never had a problem with anything I've bought from Amazon being 'fake' and have always had excellent customer service when I've received faulty items, but I have had problems with items bought from 3rd party sellers through Amazon, (which is why I only ever buy direct from Amazon these days).

However, I do think that the idea that a pair of sunglasses are 'unwearable' because a logo has fallen off is ridiculous.


I can understand why the OP is annoyed, but if the logo dropped off my car it would not be rendered 'undriveable' - and that would still apply even to those who consider their car a fashion statement.