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Late billing
Apologies if this is the wrong forum. My mother in law has just been billed a call out charge for work to her stair lift over a year and a half after the work was done, she didn't have to pay for parts and labour just the call out, does she have to pay as it's a mistake on the repairers part.
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on line purchase
Hi I ordered a steam cleaner from an online company on 6th Dec, I received an email confirming my order straight away. A few days later I received another email stating that the product had become temp out of stock, but that my order would be despatched after 18th Dec. I replied stating I was happy to wait until that date.…
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Faulty Replacement Double Glazing Units
I'll try to keep this brief! I had 4 failed double glazing units that needed replacing, I had them replaced by a local tradesman and about a week later when it rained one of them started leaking in he came back and siliconed it (making a mess to be honest!) and he blamed my UPVC windows. 6 months later and with the wind…
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Returning flat packed furniture bought online
What are my rights (if any) when it comes to flat packed furniture bought online if the pack has been opened and assembled? as now it is built i am not sure i like it as much as i did in the picture i saw online
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Next directory
Hello, be very glad if someone could give some advice. I bought some furniture from next online directory. Made my first payment and got a statement with service charge on. Googled it and saw the explanation on the next website. Ok fair enough I didn't read the service charge info. My mistake. Now I phoned up to query…
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Cancelling a Bannatynes gym membership
Hi, I've been a member at Bannaytyne's gym for nearly 18 months. When I first joined the notice period was three months. There have been some legal cases and Bannatynes were forced to change this to one month. I handed in my notice on 8th December. Bannatyne's have informed me that my membership will terminate on 31st…
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Membership
Hi i wanted to know what rights do the consumer have, i have join a website for 3 months and i had paid £60.00 for 3 months. But i have decided to cancel the membership am i entitled to a partial refund?
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faulty watch, no receipt- whats my rights
hi my husband bought me a watch on Xmas eve from Ortak (currently in Administration) when i put it on 4 days later i set time etc , took it off at night and put in on next day and time still same, kept checking it and still not working. 2 days later (friday) took it back to the shop but husband couldnt find receipt. They…
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Clarification on new Tobacco Licensing LAws
Hi, I have an enquiry I wonder if anyone can help with. I realise it is more of a trading legislation query rather than financial but I emailed my local council Trading Standards and they weirdly referred me to Citizens Advice? Which is odd o.O I hoped someone here might have the necessary expertise. Please note this…
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My clothes burned at the laundrette
Hi, I need advice. My flatmate took our laundry to the local laundry shop, left it over night, asking the stuff if they can dry it for her, and when she returned to pick it up next morning, the owner told her there was the fire in the shop and our clothes are burned. We calculated and approximate lost was over £480. She…
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Exploding glass knobs
We bought mercury glass knobs from Marks and Spencer, to replace the standard issue knobs on furniture in our daughter's bedroom. While fitting them, one exploded in my husband's hand. Another exploded in situ overnight - my daughter woke up to broken glass over the carpet. We phoned customer services, who said to return…
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Hotel misprice, all paid but they want me to pay the correct price
Is this similar to a misprice when buying online that the contract isnt accepted to dispatch as then what is the correct thing. To be honest it was too good to be true just have already planned weekend around it i.e 2nd night in another hotel nearby The hotel says they tried to ring but had no missed calls and I dont feel…
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littlwoods mistake
hi i recentely bought a mamas and papas cot of littlewoods website for £1 as it was miss priced. it was meant to be £250. they have contacted me offering me a £20 voucher for there mistake and removed the cot i want of the website. i have asked for a like for like replacement and there now ignoring me.is there anything i…
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Faulty Steam Cleaner
Hi All, Just after a bit of advice if possible. Purchased a Polti steam clean in April '13, have literally used it five times - during this time the cord for the plug has developed a fault, now I can not get the top off to put water in it - So totally unusable. After spending £300 I would expect something to last more than…
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eGlobal Digital
Bought a Kindle from these people which cost £99. Arrived just before Xmas by DHL who asked for another £16 before handing it over. Didn't accept delivery and contacted eGlobal same day and asked for money back as I could get the kindle for £109 just about anywhere. Just received some gobbledygook from them the upshot of…
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Faulty boots
I bought a pair of long boots in November, wore them a handful of times, now I've found a hole at the back just above the heel, with the insides of the boots now coming through. Have I had them too long to expect the store to do anything about them, even though they've not been worn often it's still 2 months? Just want to…
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laser eye surgery regression..
So, I had laser eye surgery almost 4 years ago now. When I had it done, they rushed everything through, and I had an awful experience with it. I was in absolute agony, down at my local a&e, having panic attacks (which I have never suffered from before and haven't since). My sight has become worse and worse since the…
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Exploding lamp - damaged carpet
I recently purchased a 4 spot Halogen light fitting from B&Q. 2 days after installing it, 1 of the halogen spots exploded, showering the room with tiny shards of very hot glass. Luckily my son had only just left the room, so nobody was hurt. However, the hot glass has caused several burn marks to the carpet. Are B&Q liable…
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Allthingsshabbychic.com won't refund our money
Long story, not so short - order placed for table and chairs on 26th Nov, paid by Bacs (I know, mistake number 1) They promised delivery for 20th Dec. On 20th Dec they emailed to say that delivery can't be made until 4th January. We requested to cancel the order and they accepted our decision to cancel on 21st Dec. They…
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Query: "Short Date" and "Out of Date"
Anyone have the correct definitions of the above descriptions? I understood "Short Date" to mean the items were close (sometimes next day) to their best by or best before dates and that "out of date" to mean the item was past those dates, i.e. if you want to take a chance on out of date foodstuffs....it's your choice…
