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How many times can a seller replace an item before a refund?
Hello, In December 2011 I bought a computer part from an online retailer that came with a three year warranty. This worked until May 2012, at which point it failed and so I sent it back and received a replacement. This worked until November of 2013 at which point the part failed again. For the second time, I returned the…
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Amazon closed account but I am due refund
Long story short as it can. I bought quite a few items before christmas, first was a tablet and graphics card, the tablet had been opened as seals were off and sides of box were torn so I returned it and got a refund, and the graphics card was DOA and I got a refund. Then just before new year I ordered some pc parts and a…
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Concern about to be charged for unnecessary work on our boiler
Hi, Not sure if this is in the wrong place - please move if it is. We are having some problems with our boiler and so called someone out to have a look. He identified a problem, and said he would return when he had ordered a new part. Aside from general problems with him not coming or calling when he has said he will, we…
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scs won't refund
Sorted thanks all :) )) stood outside shop and sold to a customer going in . OK took a 100 loss but hey result :) )
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Swimming lessons
Hi everyone, My husband and I bought our 4year old daughter swimming lessons, an 8 week course. However, 2/3 weeks in she became unwell with an abscess in her ear. This abscess burst and her ear was weeping for 2 weeks and she was slightly deaf for an additional 2weeks. I informed the instructor that she was unwell and…
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Sent wrong item - what are my rights?
I bought a dog car harness from Vet UK (online) on the 8th Jan 14, and a parcel arrived on the 11th with the incorrect item inside the packaging. Paid with debit card Vendors are telling me that in order to receive a refund/replacement I have to send the incorrect item back. I was emailed a freepost label and off I went to…
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charging 50% more
Why does a shopping channel charge 50% more than normal web shops. Example:- a certain large shopping channel is charging 50% more for an item. I googled the same item and found it on 2 x different websites for 50% less. Can someone explain why they can do this. I would have thought the shopping channel would buy alot more…
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Xbox live, child purchases; anyone successfully claimed money back?
We bought an Xbox for our 12-yo son. His account has his date of birth set up correctly. We registered a credit card onto a parental account that we had to set up using my email address. The reason we did this was to purchase an Xbox live account for him - this is an annual payment that allows him to play online games (for…
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JD Sports Return policy
I got some trainers for xmas which were not suitable (and ridiculously expensive) so I went with the card holder to get a refund. This was my first chance as I had been out of the country since xmas day. They delighted in telling me that I had to return the shoes by 6 Jan for arefund, they can only give me a gift card for…
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Broken kindle screen
Hi we have a kindle that was bought in August 2012 so 16 months ago. The screen won't turn on properly so is half the off screen and half the on screen. I have spoken to amazon who tell me there is a years warranty so that's it nothing can be done. Is this correct? Apparently I cannot even pay for repairs myself all they…
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Builder causes extra expense - unsure of rights
We had the flat roof of our extension replaced, as it was over 25 years old. Due to all the heavy rain, it started leaking and a damp patch appeared on the ceiling. We only got one quote, and went with it as it was reasonable, plus they could do it before school term started. I paid a 50% deposit. On the day they were…
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Harveys furniture misleading negotiations
Hi all, Thought I would share my experience with you over an annoying recent purchase from Harveys furniture store. In the market for a sideboard and nest of tables, following a review of various online offers we went instore to look at some examples. I discussed with the salesman who in the process of negotiating the sale…
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Broken Tablet
Hi all, I wonder if anyone would be able to give me any advice on how best to deal with this problem. My partner bought me a 10.1 inch Momo 20 tablet from GTR Electronics in November which she wrapped up for me for Christmas. I opened it up on Christmas morning and all seemed to be ok till I tried the camera. When trying…
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non delivery of items
Hi , ordered some perfume online dec 1 did not turn up and still has not. The company is now telling me because I click on economy delivery which I thought meant timescale , I am not insured to get my money back. When checking there T and Cs it does say economy delivery is not insured. Am I still entitled to my money…
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Xbox purchases made by son. What are my rights?
Hi At Christmas I turned off parental controls to let my son download a free trial. A few days later I realised that I had not switched protection back on. In those few days he'd purchased multiple items summing to £270. Many were not successfully downloaded as he did not have the memory space to download full games.…
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Maplins security camera
Hi everyone, About 18 months ago I bought a security camera kit to the value of £300 from Maplins. In addition I bought a more expensive sony camera £90 to add to the kit. The kit is still in good order however after 11 months the sony camera lost its night vision. Marlins replaced it free of charge. After another 10…
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Rights for a refund
We ordered some flowers online which offered next day delivery and our chosen date was on there choice of delivery dates. We paid but nothing never arrived and two weeks on still nothing. I have the company can only be contacted via email. I have sent several Emil's asking for refund but a week on I'm being ignored. Who…
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carphonewarehouse can't (or won't?) repair contract phone - what next?
battery in relatively new contract phone stopped charging, so taken into CPW (was bought via their website).. they send off to repair centre'.. checking status online, now shows 'serious fault - unable to repair', but also not under warranty? Had tried a new battery, no joy, and charger works with other devices, so it's…
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TV bought from pixmania.co.uk
I ordered a tv from this website last week and noticed that when they started the delivery process it was sent from a warehouse in France. I felt this was odd and was concerned that the tv would be a model designed for the European market, not the uk so I did some research in the company to find out. Sounds like they…
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Yodel delivery/collection problems
Basically, I missed the 3 attempted deliveries of my SportsDirect order being delivered by Yodel during the week, so rearranged online to collect from the depot today (Saturday). The website and confirmation email I received stated "You can come and collect your parcel(s) between: Saturday, 11th January 2014 and Monday,…
