non delivery of items

jaymart

Hi , ordered some perfume online dec 1 did not turn up and still has not. The company is now telling me because I click on economy delivery which I thought meant timescale , I am not insured to get my money back. When checking there T and Cs it does say economy delivery is not insured.
Am I still entitled to my money back??? I thought the item is still there`s until delivered to me?? so regardless of which delivery I click they are still liable. Am I right or wrong.
Thanks in advance everyone becoming a headache for me now.


Jaymart

frugal_mike

What company did you order from? If its a UK company then the item is legally yours when they dispatch it but it is under their care until the moment it is delivered to you, so they are responsible for the missing delivery.

jaymart

hi mike, yes call centre is in Manchester called `Trending Centre` thanks for your advice shall pursue it further

wealdroam

Jaymart, is this a business arrangement, or are you acting as a consumer?

jaymart

hi just consumer it was a christmas present thanks

SleeplessinScandinavia

I've generally used a credit card to pay for on-line stuff: any real problems re non-delivery, and I get in touch with the CC company, who have in the past, 'recalled' the payment (once I show them the correspondence, other evidence that I'm out of pocket)

Let us know how you get on -useful to get some track record of how companies behave.

frugal_mike

If you paid by Credit Card and the item cost more than £100 then you have statutory protection from Section 75 of the Consumer Credit Act. The Credit Card company are jointly and severally liable for the contract with the seller so you can make a claim against either of them.

If it was less than £100 then there is no statutory protection. Paying with Credit Card is then no different to paying with Debit Card. You can try and issue a chargeback for non-delivery. It's not a statutory right, but there's a good chance it will be successful if you are still within the timescale.

steveE2

Doesn't look good,Also trades as:

Trending-center.com, bellezza-reparto.it, bellezza-distribution.es, beauty-center.org, beauty-department.org, market-trend.com, life-style-shop.com, www.myshopping.com.au

See reports:
http://www.webutations.net/go/review/trending-center.com

http://www.ripoffreport.com/r/market-trendorg/Select-StateProvince/market-trendorg-Market-Trend-and-Eric-Wilson-Ordered-Chanel-product-Chanel-Coco-Noir-10-1100716

http://www.scambook.com/report/view/292773/Beauty-Departmentorg-Complaint-292773-for-$59.27

jaymart

Thanks everyone it was only£40 but I have contacted the credit card company and they have opened up a case will let you know how I get on, thanks again for your valuable input.

jaymart

Hi update for every one wrote letter last week asking for all postage details and documents and I was going to open a small claims agaist them or fraud case if they could not provide the postage details Tuesday item came through, so persistence does work!! thanks for all your help.