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Under guarantee but shop has closed down
We bought a mattress from a local bed store 4 years ago. It wasn't cheap and came with a 5 year guarantee. Over the last 6 months the memory foam topper has begun to tear and sag. The company no longer exists and we have googled the mattress name but haven't been able to find it. Is there any way of claiming on the…
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Can someone help me with ASOS returns issue??!
Hello, Long story short- bought about £280 worth of clothes from ASOS. They were delivered, I liked a couple of things but sent the rest back via Royal Mail. The items have no been received by ASOS yet (it has been 7 working days since I posted them off). ASOS do say to wait until 10 working days have passed. Anyway, i…
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Mail Order and SOGA
Hi all, posting for a friend who needs some advice. Friend is a agent for a well known shopping catalogue, they bought for themselves a Toshiba TV and it now has audio problems, these problems started when it was around 13 months old, but when they turned it off and on the TV worked ok, it's not a tv thats in use every day…
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Very.co.uk faulty laptop.
I need a little advice regarding an acer laptop that I bought for my son for christmas. I bought the laptop from Very in September and opened it to check it seemed ok when it arrived. We didn't use it until christmas and after about 2 weeks of use it developed a fault where it either won't load or when it does load it…
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Can anyone help me with my rights
Hi, i have 2 issues the first is with some straightners that have stopped working i think its a conection in the wire. I bought them from argos and i think they have gone over the year warranty but they have a 5 year guarantee with the manufacture so am i still in my rights to take them back to the shop or do i have to…
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Tesco cant even match their own prices....
I decided to spend some christmss vouchers on a coffee machine. found the one I wanted, checked on line, tesco had the one I wanted for £44.50. Went to the store to see if it was in stock last night and my luck was in, in stock. I picked up the coffee machine and asked for a price check to make sure it was the right one…
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Carphone warehouse tablet
Hi everyone, Back at the start of November i saw a deal from Carphone Warehouse regarding a tablet its was meant to be £99 but was half price £49 you had to pre order it and then it would be delivered during December. I decided to get it for my mum the tablet reviews were good and i thought i was on for a really good deal.…
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Bought dress off of ASOS, washed, dye has run and ruined my other clothes
Hi I brought a dress off of Asos, it was an acid wash dress. The washing label says 'wash with similar colours' which I did using a 30 degree wash and sensitive powder/conditioner. I washed it and the colour has run into and ruined all of the load. I have advised them of this, and provided pictures of the spoiled items,…
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Recovering stolen goods from a company
(Hopefully I am posting this to the correct forum!) For time's sake, I will try and keep this brief: Back in March 2013 my iPhone was stolen from my back. I reported it to the police, got a crime reference number etc. In October I was contacted by an officer at the Met police; the IMEI of my phone had come up in an audit…
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Ex landlord refusing to return deposit
We gave notice on our property last September and was told that when we give the keys back they will then inspect the property. We gave the keys back as promised. They haven't contacted us to do an inspection and on numerous occasions when I have asked about our bond the lady said she will contact her boss. On my last…
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Refund Entitlement
I purchased a laptop from scan.co.uk just before Christmas and was left disappointed after I found that two keys were sticking, after pushing them down quite hard they began to work so I continued to use it thinking that it was just down to it being new. After a few more days the Q key stopped working completely and Z, C,…
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Odd SOGA issue
I like to play the odd computer game whilst I'm working away, and purchased FIFA 14 for the PC for the purpose of playing it online against friends of an evening. However, the online play stutters and, despite over 2 months of trying to resolve the issue, it is virtually unplayable for the purpose of which I brought the…
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Amazon Marketplace and return/refund
Friend of mine bought a JCB mobile phone from U R Mobile via Amazon Marketplace. On delivery, the phone has a fault (the speaker doesn't work, so you can't hear anyone) so she contacted the seller to arrange a refund or replacement. They say that under the Distance Selling Regulations the "the buyer must assist the seller…
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Hotel refuses refund
Just come across a bizarre situation. My other half needed a hotel in London for a weekend, made a booking, paid full amount. The event she was attended ended up no longer taking part. She went to website to cancel within hours of booking. It informs her of a £10 cancellation fee. Fair enough she thought. Room cancelled,…
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Everlasting boilers a shade greener review
I saw the ad, like many on facebook, for an "a" rated efficiency boiler, free installation and free Siemans wireless control thermostat. Free TRVs, and free 24/7 callouts. After i signed the contract, and wanting to have it installed asap i jad to sign to waive my rights to the 14 day cool off period. When it came to…
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Broken printer, bought on Amazon Marketplace, firm now defunct
Would be interested to know if anyone sees a way round this conundrum. Have read all the advice and cannot see a quick way myself, apart from approaching HP who seem notoriously uninterested in responding. Here goes: Expensive HP printer bought Feb 2013 on Amazon Marketplace. Problems from the start, replaced by seller,…
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reids leather sofas bubbled then cracked
Hi I bought a leather corner suite and then a 2 seater from the same range 6 months later. I have these about 6 years. My problem is they both started to bubble on the base of cushions about 3 months ago where we would sit, now they have totally peeled away to reveal the material or whatever. I have another reids natutsi…
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Self service tills at supermarkets
I put a ten pound note into the Morrisons self service till to pay for my items but it didn't register. The manager person came over as a queue was building up to open it and said he couldn't see the money and id have to come back in the morning after he had counted all the money to see if there was ten pounds excess. As…
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Distance selling returns
I bought a large order of clothes from Promod over Christmas. They're a French store with a franchise in other countries. Had three parcels from them, no problem. Returned items from the first two. I came to the third order. I've lost a lot of weight, which is why I needed to try so many of their clothes on, because they…
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what am i entitled to? brought from Mattress world :(
I made the unfortunate mistake of buying a mattress from mattress world. After the joke of a delivery service I eventually received my Mattress to find out that once I unwrapped all the plastic it was not what I ordered its too small ( should have been a double but got a small double), It's the wrong brand, and its not…
