Returning flat packed furniture bought online

mickeyB

What are my rights (if any) when it comes to flat packed furniture bought online if the pack has been opened and assembled? as now it is built i am not sure i like it as much as i did in the picture i saw online

unholyangel

OFT say this on the matter:

I sell self-assembly products. Can I say that if a consumer cancels the contract for the provision of such goods then they should be returned unassembled?
3.65 No. If disassembly is not possible, because for example, doing so will damage the item, then it can be returned or collected as it is. Consumers are under a duty to take reasonable care of the goods while in their possession. If you consider that by assembling the product the consumer has not taken reasonable care of it, then you may have a claim against the consumer for breach of their statutory duty.
3.66 You may also advise consumers what you consider to be reasonable care, but you need to be careful that any restrictions you place on consumers are not so stringent that they are prevented from properly examining the goods. See paragraph 3.44.

Providing the sale is covered by DSRs of course and you're still within the allocated timeframe.

mo786uk

you can also consider SOGA is the description was misleading or it is not os satisfactory quality

DSR, if applicable, give you an easier remedy though.

Personally I think assembly is going too far but that is just my opinion.

bris

The DSR law allows for assembly and return but that doesn't mean the retailer will. Then after that it's how far you want to take it.

hollydays

So bearing in mind the description and the price , how is it different to what you expected?
I've got a laminate floor in one of my rooms that looks like dark oak floorboards, but conversely it could have ended up looking like laminate , that was just an added bonus it's so convincing.